JAYLYN HAMMOND
Pittsburgh
Summary
Results-driven professional with extensive experience facilitating processes to provide residents with high-quality, well-maintained housing. Capable of implementing established procedures to maintain regulatory compliance. Proficient in evaluating prospective tenants' housing eligibility and service needs, administering paperwork, identifying trends, and capturing improvement opportunities to mediate and close leases while maintaining optimal confidentiality. Knowledgeable of applicable housing regulations, including HACP and HUD guidelines, policies, and procedures to streamline projects.
Overview
6
6
years of professional experience
Work History
PBV Special Projects Analyst
Housing Authority Of The City Of Pittsburgh (HACP)
07.2024 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines.
- Conducted thorough data analysis to inform decision-making and drive strategic initiatives.
- Identified opportunities for process improvement, leading to a reduction in project completion time.
- Monitored project progress, identified risks and took corrective action as needed.
- Prepared detailed reports for senior leadership, highlighting key insights and recommendations for future projects.
- Troubleshot unexpected challenges that arose during the course of any given special project.
- Conducted post-project reviews, establishing lessons learned to inform future initiatives more effectively.
- Prepares reports and updates databases.
Housing Specialist
Housing Authority of the City of Pittsburgh (HACP)
11.2022 - 07.2024
- Record relevant information accurately to finalize all required documents for Housing Choice Voucher (Section 8) participants.
- Report unfavorable conditions affecting customer satisfaction and evaluate all paperwork to ensure compliance with HACP and HUD regulations.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Generate leases and contracts, assess tenant eligibility information, and educate tenants and property owners on rights and responsibilities.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Caseworker 2
Allegheny County Child Youth & Family Services
01.2020 - 11.2022
- Executed evaluation, investigation, and intervention in cases of child abuse, neglect, and sexual abuse.
- Developed case plans and coordinated care services by evaluating clients' needs, resiliency, motivation, and strengths.
- Conducted risk assessment and psychosocial evaluation for clients to aid effective case management and achievement of goals.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Prepared detailed reports for court proceedings that accurately reflected clients progress and recommended next steps.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Education
Bachelor of Arts - Criminal Justice
California University of Pennsylvania
California, PA12-2019
Skills
- Project coordination
- Organizational strategy development
- Market pricing evaluation
- Compliance management
- Service excellence
- Interview and report proficiency
- Record-keeping expertise
- Market research and analysis
- Operational efficiency enhancement
- Problem-solving approach
- Collaborative teamwork
- Experienced with Microsoft Office applications
- Prioritization and scheduling
Certifications & Licenses
RAD Project-Based Voucher Specialist (June 2026)
Project-Based Voucher Specialist (April 2026)
Fundamentals of Project-Based Voucher Management (January 2025)
Housing Choice Voucher Specialist Certification (January 2023)
Timeline
PBV Special Projects Analyst
Housing Authority Of The City Of Pittsburgh (HACP)
07.2024 - Current
Housing Specialist
Housing Authority of the City of Pittsburgh (HACP)
11.2022 - 07.2024
Caseworker 2
Allegheny County Child Youth & Family Services
01.2020 - 11.2022
Bachelor of Arts - Criminal Justice
California University of Pennsylvania
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