Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jayme Ruffing

Jayme Ruffing

Bensalem,PA

Summary

Skilled Business Development leader offering over 13 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ACCOUNT EXECUTIVE

Greco Promotions
09.2024 - Current
  • Managing relationships with clients and ensuring their satisfaction with products and services
  • Developing creative solutions for clients' merchandise needs
  • Delivering results by achieving short and long-term sales and profitability goals
  • Providing high-level customer service to ensure client satisfaction
  • Following up with clients to ensure high quality products and services
  • Assisting in developing strategy and presentations for client pitches
  • Generating leads within assigned accounts and managing projects from ideation to completion
  • Staying alert to new business opportunities and communicating with high-level contacts to gain information and maximize business opportunities
  • Tracking and measuring the success of business efforts, monitoring competitive products and marketing activities, and understanding negotiation and purchasing dynamics between the client and the company
  • Sourcing and pricing products to ensure margin goals are met, prioritizing preferred vendors to increase discounted pricing opportunities, profitability, and relationships with key vendors
  • Managing customer service concerns and working to solve problems with a goal of customer satisfaction and retention

BUSINESS DEVELOPMENT MANAGER, NORTHEAST REGION

Stratton Amenities
07.2021 - 03.2024
  • Oversee the entire Northeast Region - VA, MD, DE, DC, PA, NJ, NY, MA, CT, IL
  • Developed presence and grew business by $2.9 Million in first year
  • Created KPI spreadsheet used company-wide
  • Train Business Development Associates Nation-wide and assist them with sales operations and discovery calls
  • Maintain responsibility for performance of all sales activities
  • Identify and pursue new business opportunities
  • Develop and deliver customized sales presentations specific to clients/ prospects’ goals, needs and budget.
  • Negotiate contracts and agreements with clients, ensuring favorable terms for both parties.
  • Identify and cultivate additional relationships
  • Build and maintain strong relationships with key decision-makers, including property managers, developers, and homeowners' associations.
  • Monitor competitor services, sales, and marketing activities and shift strategy accordingly.
  • Conduct market research and competitive analysis to identify market trends and opportunities.
  • Provide ongoing support to existing clients, ensuring high levels of satisfaction and retention.
  • Collaborate with Regional Operations Managers

DIRECTOR OF BUSINESS DEVELOPMENT OPERATIONS

Caerulean Analytics
01.2020 - 06.2021
  • Customized CRM (Hubspot) to fit the needs of the company
  • Successfully figured out workarounds to ensure data needed in reports were being pulled from CRM
  • Work closely across teams and with leadership to continually improve and optimize the running the of the business
  • CRM account management & operational flow (HubSpot) company-wide
  • Create reports and manage pipeline throughout sales process
  • Identify opportunities to establish partnerships with large companies, including Fortune Global 500 companies
  • Assist with revising company websites, contracts, and marketing materials
  • Communicated directly with customers and partners to build strong business networks and relationships
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.

DIRECTOR OF STRATEGIC PARTNERSHIPS

BuildED
01.2020 - 06.2021
  • Generated over a quarter of a million dollars as of May 2021
  • Recently won 2 of 3 RFPs I wrote and submitted responses for resulting in $100,000
  • Work closely across teams and with leadership to continually improve and optimize the running the of the business
  • Search for, create and submit RFP/RFQ responses and quotes Lead generation, qualification & outreach
  • CRM account management & operational flow (HubSpot) company-wide
  • Create reports and manage pipeline throughout sales process
  • Identify opportunities to establish partnerships with workforce development boards and providers
  • Assist with revising company websites, contracts, and marketing materials
  • Customize workflow and stages in CRM from sales process to active client
  • Coordinated logistics and established structure for partnership programs.

ACCOUNT EXECUTIVE

InterSolutions
02.2014 - 06.2019
  • Lead the process of generating and following up with qualified leads, promoting and selling InterSolutions capabilities
  • Networking and Committee involvement in local Apartment Associations and other like entities
  • Schedule and Meet with key contacts at Property Management Companies
  • Visit 35 to 50 current, former, associated and target apartment communities a week
  • Efficiently plan routes/visits to prospects, clients, and planned regional meetings
  • Document all visits, meetings and follow up appointments in ISI CRM software
  • Interviewing and evaluating candidates for the local market place
  • Coordinate with Marketing in the design of lead generation campaigns that are targeted at key customer needs and persuasively communicate ISI value proposition
  • Develop and implement plans to meet target growth objectives for current customers and new accounts
  • Partner with the central office to implement process improvements and reduce costs
  • Tailor and communicate the menu of ISI offerings to customers in a compelling manner to meet their needs and identify opportunities
  • Leverage operations team’s insights and relationships with customers to identify new opportunities to grow business within current accounts
  • Assist with management of compliance with company’s safety and loss control program
  • Help candidates to complete the ISI application paperwork
  • Train all new hire Account Executive Sales team members Nationwide
  • My first year on board business grew $500,000+

ADVERTISING CONSULTANT

Apartments.com
04.2012 - 11.2012
  • Manage and aggressively grow sales revenue in designated geography through prospecting, cold calling and new business meetings (via phone, web conferencing, or in market)
  • Upsell customers on package and ancillary sales
  • Develop and maintain relationships with existing customers through effective account management and customer service
  • Ensure both customers and prospects have a detailed understanding of our products through a consultative selling approach
  • Ensure high level of satisfaction by responding quickly and accurately to problems, concerns or needs of the customers and prospects
  • Participate and network in local Apartment Associations. Leverage this involvement to build relationships while maximizing revenue opportunities
  • Manage and complete all necessary contracts and paperwork
  • Conduct public multi-family speaking event trainings on internet marketing and social media
  • Train customers on how to use social media
  • Attend Trade Shows and inform attendees on our company and product while making new contacts & prospects
  • Efficiently plan visits to prospects, clients, and planned regional meetings
  • Visit 40+ properties a week

Education

Bachelor of Science - Health Sciences

Lock Haven University
Lock Haven
05-2008

Skills

  • Customer Service & Support
  • CRM Management
  • Employee Training
  • Hiring/Interviewing
  • Follow-Up
  • Prospecting & Qualifying Leads
  • Entrepreneurial
  • Management/Leadership
  • Lead Generation
  • National Sales Training
  • Time Management
  • Sales Operations
  • Relationship Building & Networking
  • Organization
  • RFP Response/Writing
  • Negotiation & Contracts
  • Team Management
  • Advertising
  • Vendor Relations
  • KPI Setting

Certification

Fundamentals of Grant Writing

University of Georgia

April 2021

Timeline

ACCOUNT EXECUTIVE

Greco Promotions
09.2024 - Current

BUSINESS DEVELOPMENT MANAGER, NORTHEAST REGION

Stratton Amenities
07.2021 - 03.2024

DIRECTOR OF STRATEGIC PARTNERSHIPS

BuildED
01.2020 - 06.2021

DIRECTOR OF BUSINESS DEVELOPMENT OPERATIONS

Caerulean Analytics
01.2020 - 06.2021

ACCOUNT EXECUTIVE

InterSolutions
02.2014 - 06.2019

ADVERTISING CONSULTANT

Apartments.com
04.2012 - 11.2012

Bachelor of Science - Health Sciences

Lock Haven University

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Jayme Ruffing