Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jayson Carey

Monroeville

Summary

Entry-level IT professional with hands-on experience troubleshooting consumer hardware, software, and network-related issues through Geek Squad. Strong background in customer-facing technical support, PC hardware installation, and system diagnostics. Seeking an IT Support or Computer Technician role to build on practical experience while continuing to grow technical skills.

Overview

3
3
years of professional experience

Work History

Geek Squad Home Theater Agent

Best Buy
Charlotte
11.2022 - Current
  • Installed, configured, and troubleshot consumer electronics, networking equipment, and connected devices in residential environments.
  • Diagnosed hardware, connectivity, and signal issues to restore system functionality.
  • Provided end-user training and technical explanations tailored to varying skill levels.
  • Documented service outcomes and verified system performance post-installation.
  • Consistently ranked as a Top 3 performer based on customer satisfaction and productivity metrics.

Geek Squad Health Reprocessing Agent

Best Buy
Charlotte
05.2025 - 08.2025
  • Diagnosed, repaired, and replaced defective hardware components in health monitoring kits.
  • Managed inventory and asset tracking using warehouse and inventory management software.
  • Ensured compliance with sanitation and quality-control procedures.
  • Coordinated logistics and deliveries with external emergency response teams.

Geek Squad Health Agent

Best Buy
Charlotte
05.2024 - 05.2025
  • Installed and supported remote patient monitoring technology in home environments.
  • Collaborated with healthcare professionals to ensure proper system setup and data functionality.
  • Created and maintained user profiles and device records using proprietary software.
  • Played a key role in launching a pilot program, receiving company recognition for performance.

Education

High School Diploma -

Maumee High School
Maumee, OH
05.2014

Skills

  • Hardware troubleshooting and component replacement
  • Desktop and laptop PC assembly (gaming and consumer builds)
  • Peripheral setup and diagnostics (monitors, printers, audio/video devices)
  • Basic networking concepts (routers, modems, connectivity issues)
  • Ticketing systems and service documentation
  • Microsoft Windows troubleshooting
  • Inventory and asset management systems
  • Clear technical communication with non-technical users
  • Customer-focused technical support

Timeline

Geek Squad Health Reprocessing Agent

Best Buy
05.2025 - 08.2025

Geek Squad Health Agent

Best Buy
05.2024 - 05.2025

Geek Squad Home Theater Agent

Best Buy
11.2022 - Current

High School Diploma -

Maumee High School
Jayson Carey