Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Core Competencies
Languages
Timeline
Generic

Jazilynn Ortiz

Bethlehem

Summary

Dedicated hospitality professional with 2+ years in food service management and exceptional community engagement. Proven track record of leading teams, managing operations, and maintaining high standards in fast-paced environments. ServSafe certified with bilingual capabilities, strong leadership skills, and extensive volunteer experience in coaching and tutoring. Silver Cord Award recipient for 200+ hours of community service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Paris Baguette
04.2025 - Current
  • Lead and supervise daily bakery operations ensuring consistent quality and exceptional customer service
  • Manage inventory control, ordering, and cost management to optimize profitability
  • Train and develop team members on food safety protocols, customer service standards, and operational procedures
  • Implement and maintain strict cleanliness and safety protocols in compliance with health regulations
  • Drive sales performance through effective team leadership and customer engagement strategies

Shift Manager

Keystone Pub & Grill
10.2024 - 04.2025
  • Supervised restaurant operations during assigned shifts, managing staff schedules and workflow
  • Ensured compliance with all health and safety regulations while maintaining high service standards
  • Provided on-site leadership and conflict resolution, creating a positive work environment
  • Monitored food quality, presentation, and customer satisfaction to maintain restaurant reputation
  • Collaborated with management team to implement operational improvements and staff development initiatives

Crew Member/Barista

Dunkin' Donuts
01.2024 - 10.2024
  • Prepared specialty coffee beverages and food items while maintaining quality standards
  • Delivered exceptional customer service in high-volume, fast-paced environment
  • Maintained cleanliness and organization of work stations and customer areas
  • Operated POS systems and handled cash transactions with accuracy
  • Assisted with inventory management and restocking procedures

Cashier/Customer Service Representative

J's Steaks and Subs
04.2023 - 02.2024
  • Provided comprehensive customer service including order taking, food preparation, and serving
  • Maintained food safety standards during preparation and service
  • Performed various kitchen duties including cleaning, food prep, and dishwashing
  • Demonstrated flexibility and reliability in supporting all restaurant operations
  • Consistently delivered quality service until business closure

Independent Contractor

01.2020 - 01.2023
  • Childcare Provider: Provided reliable babysitting services for multiple families, ensuring child safety and engagement through age-appropriate activities
  • Pet Care Services: Offered professional dog walking and pet sitting services, demonstrating responsibility and trustworthiness with clients' valued family members
  • Developed strong time management skills while balancing multiple clients and responsibilities
  • Built lasting relationships with families through consistent, dependable service

Education

High School Diploma -

Liberty High School
Bethlehem, PA
06.2024

Northampton Community College
Bethlehem, PA
06.2025

Skills

  • Food Service & Safety
  • ServSafe certified food handler
  • Food preparation
  • Cooking
  • Presentation
  • Quality control
  • Kitchen operations
  • Knife skills
  • Culinary techniques
  • Customer Service
  • Communication skills
  • POS system operation
  • Cash handling
  • Phone etiquette
  • Order management
  • Product demonstration
  • Upselling
  • Team supervision
  • Staff development
  • Inventory management
  • Cost control
  • Shift management
  • Workflow optimization
  • Health and safety compliance
  • Youth coaching
  • Mentoring
  • Educational tutoring
  • Academic support
  • Microsoft Office Suite proficiency
  • Retail mathematics
  • Financial transactions
  • Computer systems adaptation
  • Technology adaptation
  • Bilingual communication
  • Organizational abilities
  • Time management
  • Adaptability
  • Teamwork
  • Collaboration
  • Reliability
  • Punctuality
  • Strong work ethic
  • Childcare
  • Pet care
  • Responsibility
  • Trustworthiness
  • Staff motivation
  • Accurate money handling
  • Training and mentoring

Certification

  • ServSafe Food Safety Certification, Valid 01/2025 - 01/2030
  • CPR Certification, Current
  • BLS (Basic Life Support) Certification, Current

Awards

Silver Cord Award, 200+ Community Service Hours | Liberty High School, Recognized for exceptional commitment to community service through extensive volunteer work across multiple organizations and initiatives.

Community Service

  • Soccer Coach, Northeast Middle School, Bethlehem, PA, Ongoing, Volunteer coach mentoring middle school students in soccer fundamentals and teamwork, Develop practice plans and coordinate team activities to build athletic and leadership skills, Foster positive relationships with students, parents, and school staff, Demonstrate commitment to youth development and community engagement
  • Tutor, Local Ministries & Community Centers, Bethlehem, PA, Ongoing, Provide academic support and mentoring to students of various ages in community settings, Adapt teaching methods to meet individual learning needs and styles, Collaborate with community organizations to support educational initiatives, Contribute to creating positive learning environments for underserved populations

Core Competencies

ServSafe certified food handler with expertise in safety protocols, Food preparation, cooking, and presentation, Quality control and kitchen operations, Knife skills and culinary techniques, Exceptional customer service and communication skills, POS system operation and cash handling, Phone etiquette and order management, Product demonstration and upselling, Team supervision and staff development, Inventory management and cost control, Shift management and workflow optimization, Health and safety compliance, Youth coaching and mentoring experience, Educational tutoring and academic support, Microsoft Office Suite proficiency, Retail mathematics and financial transactions, Computer systems and technology adaptation, Bilingual communication (English/Spanish), Strong organizational and time management abilities, Adaptability in fast-paced, high-pressure environments, Excellent teamwork and collaboration skills, Reliable and punctual with strong work ethic, Experience in childcare and pet care demonstrating responsibility and trustworthiness

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

Paris Baguette
04.2025 - Current

Shift Manager

Keystone Pub & Grill
10.2024 - 04.2025

Crew Member/Barista

Dunkin' Donuts
01.2024 - 10.2024

Cashier/Customer Service Representative

J's Steaks and Subs
04.2023 - 02.2024

Independent Contractor

01.2020 - 01.2023

Northampton Community College

High School Diploma -

Liberty High School

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Jazilynn Ortiz