Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Garcia Gonzalez

Kingston

Summary

Dynamic Quality Control Inspector with a proven track record at Tailored Brands Inc., enhancing product quality through meticulous inspections and effective communication. Bilingual in Spanish and English, I excel in customer service and teamwork, ensuring satisfaction and operational efficiency. Recognized for improving processes and fostering collaboration across departments.

Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Control Inspector

Tailored Brands Inc.
09.2022 - 10.2024
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Ticketing

TJ Max
08.2021 - 05.2022
  • Managed timely upgrade and proper operation of ticketing systems, minimizing downtimes.
  • Enhanced customer satisfaction by providing timely and accurate ticketing services.
  • Streamlined ticketing process through automation tools which led to faster incident resolution times.

School Bus Matron

Reliant Transportation
09.2017 - 03.2020
  • Supported drivers in maintaining order on the bus by enforcing rules and expectations for student behavior.
  • Completed accurate documentation of daily transportation logs, incident reports, and other required paperwork.
  • Collaborated with school staff to address any behavioral concerns or incidents that occurred on the bus.
  • Conducted regular safety inspections of the school bus, identifying potential hazards or maintenance needs.
  • Provided emergency assistance in case of accidents or medical emergencies, following proper procedures to ensure student wellbeing.
  • Actively participated in ongoing training programs to maintain up-to-date knowledge of safety regulations and best practices in student transportation.
  • Assisted students with special needs, providing personalized care and attention during transportation.
  • Enhanced communication between parents and school officials by promptly reporting any issues or concerns related to student transportation.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Helped load and unload disabled and non-ambulatory passengers.

Retail Customer Service Associate

MIIM N.Y.Corp
03.2014 - 08.2014
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.

Retail Customer Service Associate

Sportivo Group
08.2013 - 10.2013
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.

Tray Setting

Do & Co
09.2011 - 01.2012
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Mail responsibility was to ensure fast, efficient and high quality food service to airline flights
  • Responsible for food safety handling and ensuring that food was maintained at right temperatures

Education

High School Diploma -

Bushwick Academy For Environmental Leadership
Brooklyn, NY
06-2011

Skills

  • Friendly, positive attitude
  • Customer Service and Satisfaction Oriented
  • Detailed oriented and ability to multitask
  • Highly Dependable and responsible
  • Teamwork and collaboration
  • Time management
  • Bilingual; Fluent in Spanish and English

Certification

  • [Food Protection Certification], [NYC Health Academy's Food Protection Course] - [New York, NY]

Timeline

Quality Control Inspector

Tailored Brands Inc.
09.2022 - 10.2024

Ticketing

TJ Max
08.2021 - 05.2022

School Bus Matron

Reliant Transportation
09.2017 - 03.2020

Retail Customer Service Associate

MIIM N.Y.Corp
03.2014 - 08.2014

Retail Customer Service Associate

Sportivo Group
08.2013 - 10.2013

Tray Setting

Do & Co
09.2011 - 01.2012

High School Diploma -

Bushwick Academy For Environmental Leadership

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Carmen Garcia Gonzalez