Jazmin Jacobo
Bethlehem
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
Work History
CNA
Delta T. Agency
10.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA
Quakertown Center Genesis
04.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of Number+ residents under long-term care.
Manager of Business Development and Sales
Madre Liquor Store/ Lunch Bar
09.2020 - 01.2023
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Created customer loyalty programs to increase repeat business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built diverse sales pipeline to exceed quota targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Developed useful pricing models to maximize profit margins and generate leads.
- Built relationships with customers and community to establish long-term business growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Trained and mentored sales personnel to apply best practices and techniques.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Assessed customer needs and developed customized solutions to drive sales.
Front Desk Receptionist
Kenneth Strubbe MDPA
04.2019 - 08.2020
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with patients, and updated patient records.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Completed all tasks in compliance with company policies and procedures.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive patient information during check-ins and room changes.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Picker & Packer/EO Technician/QA Analyst
Walmart ECommerce
09.2017 - 03.2019
- Completed inventory accounts to keep records current and promote accurate ordering.
- Recorded daily activities for inventory control.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Worked fast to meet assigned daily picking quotas.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed safety protocols and procedures to minimize workplace accidents.
- Operated manual and electric pallet jacks to move merchandise.
- Used RF scanners to track orders and verify accuracy.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Picked and packed order items.
- Conducted periodic inventory audits to verify accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Server/Head Bartender
Eucides Jacobo
04.2013 - 10.2016
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Managed bar at special events, leading team in providing coordinated service for business meetings and social gatherings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Certificate - CNA
The Training Center
Media, PA05.2023
GED -
Northampton Community College
Bethlehem, PA12.2011
Skills
- Technology Features
- Strategic Networking
- Territory Networking
- Inventory Control Processes
- Business Management and Development
- Sales Team Training
- Account and Territory Management
- International Business
- Service Quality
- Customer Engagement Strategies
- Store Displays
- Competitor Analysis
- Grooming and Bathing Assistance
- Companionship and Emotional Support
- Supporting Personal Needs
- Charting Expertise
- Family Support and Assistance
- Feeding Assistance Expertise
- Mobility Assistance Needs Understanding
- General Housekeeping Abilities
- Patient Assessments
- Measuring Bodily Fluids
- Recording Vital Signs
- Light Housekeeping
- Intake Recording
- Admitting Support
- Inpatient Care
- Patient Relationship-Building
- Quick Problem Solver
- Documenting Behaviors
- Trustworthy Companion
- Performing Patient Intakes
- Compassionate Caregiver
- Oral Hygiene
- Efficient and Reliable Team Player
- Medical Procedures Understanding
- Nursing Standards
- Needs Determination
- Emotional Intelligence
- Emotional and Social Support
- Bed Transfers
- Medical Terminology Knowledge
- Range of Motion Exercises
- Monitor Vitals
- Patient-Focused Care
- Blood Sugar Monitoring
- Electronic Recordkeeping
- Calm Under Stress
- Nursing Assistance
- Observation Documentation
- Monitoring Fluids
- Wheelchair Assistance
- Bathing and Dressing
- Room Cleaning and Restocking
- Alcohol Rubs
- Transporting Patients
- Nutrition and Diet
- Promoting Healthy Habits
- Quality Patient Care
- ADLs Assistance
Languages
Spanish
Native or Bilingual
Timeline
CNA
Delta T. Agency
10.2023 - Current
CNA
Quakertown Center Genesis
04.2023 - Current
Manager of Business Development and Sales
Madre Liquor Store/ Lunch Bar
09.2020 - 01.2023
Front Desk Receptionist
Kenneth Strubbe MDPA
04.2019 - 08.2020
Picker & Packer/EO Technician/QA Analyst
Walmart ECommerce
09.2017 - 03.2019
Server/Head Bartender
Eucides Jacobo
04.2013 - 10.2016
Certificate - CNA
The Training Center
GED -
Northampton Community College
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