Jazmin Torres
Philadelphia,PA
Summary
Labor Relations professional with extensive expertise in organized labor management and contract development, honed over 26+ years. Proficient in team building, conflict mediation, and regulatory compliance, driving innovative solutions that enhance organizational satisfaction and reduce arbitration costs. Committed to fostering equitable practices and empowering teams to achieve shared goals and sustainable growth.
Overview
26
26
years of professional experience
Work History
SENIOR GRIEVANCE REPRESENTATIVE
Service Employees International Union
03.2016 - Current
- Negotiate member complaints, reducing arbitration costs; manage large case loads effectively.
- Ensure compliance with FMLA, ADA, FLSA; analyze case data for informed decision-making.
- Lead process improvements and staff development; prepare legal briefs for team use.
- Resolve issues, enhance operations, and deliver exceptional service in fast-paced settings.
- Conducted in-depth legal research to fortify negotiation strategies, ensuring compliance and strengthening case outcomes.
- Facilitated cross-departmental workshops to align grievance processes, fostering a unified approach and shared best practices.
- Mentored junior team members, enhancing their understanding of compliance issues and improving overall team performance.
- Pioneered new grievance tracking system, facilitating noticeable improvements in case resolution time and accuracy.
- Streamlined negotiation processes, achieving substantial reductions in arbitration costs and bolstering organizational efficiency.
- Guided team in understanding complex compliance issues, enhancing collective capability and confidence in handling cases.
- Negotiated complex settlements that achieved measurable reductions in arbitration costs, aligning with organizational objectives.
EXECUTIVE VICE PRESIDENT
Communications Workers of America
05.1999 - 02.2016
- Directed 30+ professionals, enhancing team efficiency and collaboration for organizational success.
- Managed budgets with precision, ensuring financial stability and strategic growth.
- Facilitated partnerships, improving resource sharing and organizational support.
- Implemented metrics for excellence, achieving measurable operational results.
- Led cross-functional alliances, improving collaboration and project outcomes.
- Pioneered strategic initiatives that drove organizational transformation, aligning teams with a forward-thinking vision.
- Revamped operational frameworks, resulting in noticeable gains in productivity and streamlined workflows.
- Orchestrated interdepartmental projects, fostering a culture of shared goals and mutual support to enhance overall performance.
- Fostered cross-departmental synergy, enhancing communication and teamwork for seamless project execution and shared success.
- Led efficiency improvements, resulting in streamlined operations and substantial growth in organizational performance.
- Developed strategic partnerships, expanding resource networks and unlocking new avenues for organizational development.
Education
Master of Arts - Labor Relations & Human Resource Management
Pennsylvania State University State College
State College, PA05.2013
Bachelor of Arts - Business Communication
Rosemont College
Bryn Mawr, PA05.2007
Skills
- Conflict mediation
- Claims review
- Research reporting
- Time management
- Analytical thinker
- Creative problem solver
- Skilled multitasker
- Team building
- Employee coaching
- High-energy attitude
- Senior leadership support
- Contract development
- Regulatory compliance
- Document and record management
- De-escalation techniques
LANGUAGES
Spanish
Professional Working
Timeline
SENIOR GRIEVANCE REPRESENTATIVE
Service Employees International Union
03.2016 - Current
EXECUTIVE VICE PRESIDENT
Communications Workers of America
05.1999 - 02.2016
Master of Arts - Labor Relations & Human Resource Management
Pennsylvania State University State College
Bachelor of Arts - Business Communication
Rosemont College
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