Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Hobbies and Interests
Timeline
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Jean Carlos Cedeño Peña

Panamá

Summary

Skilled technical and sales professional with proven track record in fostering client relationships, driving revenue growth, and managing diverse customers. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

20
20
years of professional experience

Work History

Account Manager

Ericsson Panama
09.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Client Sales Lead

Ericsson Panama
04.2021 - 08.2023
  • Responsible to drive Business Development and pre-sales engagements for E2E Digital Services portfolio (Core, Cloud, OSS, BSS) for different customers in LATAM (Mexico, Caribbean, Bolivia, Colombia, Ecuador, Venezuela).
  • Streamlined sales engagement with customer in South America for Core solution break-in allowing Ericsson increase market share from 25% up to 100% in Core solutions.
  • Drive technological agenda for Digital Services portfolio with our customers and influence them to define a proper technical evolution roadmap aligned to the commercial needs of the company and the market.
  • Lead internal team for the organization and preparation for the most cost-effective solution.

Head of Solution and Service Line OSS/BSS

Ericsson Panama
02.2020 - 04.2021
  • For pre-sales, responsible for the E2E scope definition, infrastructure dimensioning and services estimation.
  • For Delivery, responsible for assignment of technical team considering delivery mix with right-shoring / off-shoring according to estimations defined during pre-sales stage.
  • Alignment in the Solution and Delivery Strategy with Product Unit.
  • Coordination with Service Delivery Units in order to align Demand Forecast according to the Sales pipeline and secure assignment of resources for the projects.
  • Drive overall communication and planning of workshops related to OSS/BSS roadmap updates.
  • Drive analysis in the overall installed base and secure strategy for product/solutions evolution.
  • Responsible to analyze and select best-suitable 3PP as potential partner for a product or services in a specific project.
  • Lead a team for approximately 65 engineers (Subject Matter Experts, Solution Architects, Service Engineers).

Service Delivery Manager

Ericsson Panama
08.2019 - 01.2020
  • Responsible to drive Industrialization Program in our Technical (Core, Cloud, OSS and BSS) and PMO team looking for the adoption of Agile methodologies and be applied for our projects execution leveraging in standard tools of the industries such as Confluence, Jira, GitLab and others.

IT & Cloud Engagement Manager

Ericsson Panama
11.2017 - 08.2019
  • Responsible for pre-sales and delivery for Tier1 customer in Central America and Caribbean for Telco/IT Cloud, Circuit Switched, Packet Core and OSS/BSS solutions.
  • Led sales and initial delivery for a key project with Tier 1 customer at Puerto Rico related to Virtualized Core transformation

OSS/BSS Consultant

Ericsson Panama
02.2015 - 10.2017
  • Drive IT (OSS/BSS) and Cloud Opportunities within LATAM and Caribbean customers.
  • Develop value proposition together with KAM organization.
  • Lead E2E Sales process internally for the preparation of technical & commercial proposals to Service Providers including Business cases.
  • Guarantee project execution once a deal was closed in order to secure the alignment between pre-sales and delivery scope.

OSS Subject Matter Expert

Ericsson Panama
09.2006 - 01.2015
  • Drive OSS/BSS engagements with LATAM customers.
  • Solution Responsible in the IT Transformation program for a customer in the Caribbean (TSTT).
  • Develop internal programs for Industrialization of the processes allowing to increase efficiencies in the organization.
  • Life Cycle Manager of the main OSS/BSS products for the customers in LATAM.
  • Develop and tracking of the main KPIs in the Sales Organization.

Maths and IT Professor

Ericsson Panama
06.2005 - 12.2007
  • Basic and Advanced training lessons for Microsoft Office and Mathematics.

Education

Bachelor Degree - Electronic Engineer

Universidad Santa Maria La Antigua

Master Degree - Project Management

Universidad del Istmo

Skills

  • Leadership
  • Perseverant
  • Speak-up
  • Presentation Skills
  • Innovative
  • Strategic Thinking
  • Teamwork and collaboration
  • Relationship building
  • Goal oriented

Languages

Spanish
English

Personal Information

  • Date of Birth: 12/09/84
  • Gender: Male
  • Nationality: Panameño
  • Driving License: C
  • Marital Status: Married
  • Place of Birth: Panamá

Hobbies and Interests

  • Play with my children
  • Gym
  • Sports

Timeline

Account Manager

Ericsson Panama
09.2023 - Current

Client Sales Lead

Ericsson Panama
04.2021 - 08.2023

Head of Solution and Service Line OSS/BSS

Ericsson Panama
02.2020 - 04.2021

Service Delivery Manager

Ericsson Panama
08.2019 - 01.2020

IT & Cloud Engagement Manager

Ericsson Panama
11.2017 - 08.2019

OSS/BSS Consultant

Ericsson Panama
02.2015 - 10.2017

OSS Subject Matter Expert

Ericsson Panama
09.2006 - 01.2015

Maths and IT Professor

Ericsson Panama
06.2005 - 12.2007

Master Degree - Project Management

Universidad del Istmo

Bachelor Degree - Electronic Engineer

Universidad Santa Maria La Antigua

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Jean Carlos Cedeño Peña