Jean-Paul Koumtog
Philadelphia
Summary
Dedicated, resourceful and goal-driven professional with 20+ progressive years of experience in the areas of customer service, laboratory animal care, cage wash expertise, airport operations, custodian work. Adept at handling difficult situations with the highest degree of professionalism. Seeking a full-time position where I can fully utilize my skills to tackle challenges and advance, while continuously building professionally on my library of knowledge.
Overview
21
21
years of professional experience
Work History
Maintenance/Custodian
Southeastern Pennsylvania Transportation Authority Septa
Philadelphia
11.2024 - 02.2025
- Perform cleaning assignments daily such as sweeping/mopping train station platforms, and mezzanines. Wipe down various surfaces with approved cleaning products to prevent growth of bacteria and viruses. Polish stainless steel, clean benches, removing graffiti etc…
- Properly use equipment provided such as cleaning solutions, power-wash machine, drivable floor scrubber to complete aforementioned tasks. Complete routine maintenance checks, notify management of needed repairs.
- Repeatedly patrol assigned area so to maintain the area clean and presentable.
- Operated power equipment such as floor scrubbers, buffers and carpet extractors.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Assist passengers and riders with their inquiry and provide acceptable and satisfactory customer service.
Ramp Agent
Piedmont Airlines
Philadelphia
09.2016 - 02.2025
- Efficiently load and unload up to 70lbs of cargo and baggage during airplane arrivals and departures; transport cargo between aircraft, airport terminals and air cargo facilities, ensuring 0% missed or lost bags.
- Work closely with co-workers daily to coordinate gates, making sure there was adequate support upon each aircraft arrival and departure.
- Resolved issues related to misplaced or lost baggage.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Worked in various weather conditions to ensure continuous airport operations.
- Provide customer service to any passenger throughout the airport terminal.
Cage Wash Technician
Thomas Jefferson University
Philadelphia
08.2024 - 11.2024
- Disassemble and thoroughly clean all animal cages. Process all material through a tunnel washer and rack washer.
- Re-assemble all caging material so to be used by Animal Caretakers and research staff.
- Maintain cage wash area in a clean manner according to SOP's.
- Provide exemplary customer service to the research staff throughout the day.
Lab Animal Assistant/Cage Wash Technician
University of Pennsylvania
Philadelphia
05.2018 - 02.2024
- Take care of lab animals used in scientific research. Provide exemplary husbandry.
- Work closely with the research staff to coordinate care of animals.
- Routinely change animal cages with appropriate food and water according to the research being conducted.
- Assist with the restraint, handling and manipulation of various animal species as requested by the investigators.
- Perform routine cleaning of animal cages. Process caging equipment through rack and tunnel washers.
- Operate a wide range of power washing and cleaning equipment to sterilize lab areas and disinfect animal cages; maintain cage wash facility in clean and organized manner according to SOP's.
Ground Transportation Associate
Parkway Corporation
Philadelphia
01.2016 - 01.2018
- Greet customers and provided general information and directions to the general public regarding the location of streets, buildings, parking and various tourist sites
- Maintain manual and automated records daily of vehicle operations including contract, equipment, leases and property.
- Resolve customer complaints in a prompt and friendly manner; operate 2-way radio to coordinate daily communication with co-workers and supervisors.
- Successfully maintain a stellar daily average of 50 rides per day, exceeding required stops by 20%.
Head of Security
OPA Entreprises
Philadelphia
12.2013 - 01.2016
- Patrol assigned facility and oversee the security of 250+ personnel a night, ensuring safety and responding to unusual situations to prevent undesirable outcomes.
- Identified suspicious activity to determine appropriate response.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintain records and completed daily reports of all security actions perform during shifts; control access to main entry and exit points through identification checks, ensuring the security and safety of all guest property and personnel.
Warehouse Associate
Aramark at Lincoln Financial Field & Citizens Bank
Philadelphia
05.2009 - 08.2015
- Load and unload products and materials from warehouse and delivery trucks weighing up to 50-100 pounds; process daily requests for supplies and prepared merchandise for delivery during game day events. Accurately complete 20+ order sheets.
- Check incoming merchandise and storage areas for proper pricing, labeling and temperature control.
- Utilize inventory control using (FIFO) rotation procedures to minimize waste; comply with OSHA standards and all company work rules, policies and procedures daily.
- Update warehouse reports and sign-off sheets for over 200+ concession stands, vendor carts and beer portables throughout the stadium, ensuring that items reached destinations.
- Check incoming merchandise and storage areas for proper pricing, labeling and temperature control.
- Use pallet jacks to move items to and from warehouse locations.
Quality Control Clerk
United States Parcel Service
New-York City
05.2005 - 02.2011
- Load and unload 300-500 packages daily in an efficient and safe manner utilizing the proper tools and equipment.
- Collaborate with warehouse management to improvements to internal processes to deliver great results in delivery services and overall customer satisfaction.
- Coach and assisted new quality control staff members in packaging, loading and unloading safety to ensure proper policies and procedures are followed.
- Inspect daily product loads for accuracy and safety and moved it to the correct locations to guarantee timely and complete delivery.
- Oversaw customer database by using radio frequency scan guns to confirm and track outbound deliveries.
Inventory Specialist
Macy's
New-York City
01.2007 - 06.2008
- Perform inventory management of over $3.5 million dollars of products throughout the store; train team members in accordance with company policies and regulations.
- Manage accurate flow of inventory from the backroom to the floor, ensuring that all products were priced, mark down and labeled correctly.
- Accurately and efficiently stock merchandise in all departments and set up product displays weekly.
- Conducted periodic inventories and physical counts of product supplies.
- Participated in the selection and implementation of new inventory management technology.
- Identified unproductive inventory for disposition, optimizing stock productivity.
Sales Associate
Crown Trophy
New York City
09.2003 - 01.2007
- Assessed customer needs to provide assistance and information on product features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Bachelor of Arts - Foreign Languages & Cultures
West Chester University of Pennsylvania
West Chester, PA12-2021
Skills
- Outstanding Customer Service
- Teamwork and Collaboration
- Strong Work Ethic
- Team-Player
- Honest and Dependable
- Laboratory Animal Care
- Exemplary Husbandry Provider
- Cage Wash Specialist
- Time Management
- Machine Operation
- Floor cleaning
- Sanitation Practices
- Cleaning techniques
- Pressure Washing
- Waste Disposal
- Supply Restocking
- Chemical Handling
- Proper chemical handling
- Pressure washing
- Power tools operation
Languages
French
Full Professional
Timeline
Maintenance/Custodian
Southeastern Pennsylvania Transportation Authority Septa
11.2024 - 02.2025
Cage Wash Technician
Thomas Jefferson University
08.2024 - 11.2024
Lab Animal Assistant/Cage Wash Technician
University of Pennsylvania
05.2018 - 02.2024
Ramp Agent
Piedmont Airlines
09.2016 - 02.2025
Ground Transportation Associate
Parkway Corporation
01.2016 - 01.2018
Head of Security
OPA Entreprises
12.2013 - 01.2016
Warehouse Associate
Aramark at Lincoln Financial Field & Citizens Bank
05.2009 - 08.2015
Inventory Specialist
Macy's
01.2007 - 06.2008
Quality Control Clerk
United States Parcel Service
05.2005 - 02.2011
Sales Associate
Crown Trophy
09.2003 - 01.2007
Bachelor of Arts - Foreign Languages & Cultures
West Chester University of Pennsylvania
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