Jeanette Demby

• Provided customer service assistance to clients over the phone or in-person.

Conducted data entry tasks with a high level of accuracy and efficiency.

• Pulling reports and entering data in Co-Pilot to assist Program Coordinator
• -Entering data in Co-Polit of daily activities for members
• Inputted data into computer software programs
• Reserving nutritional meals for members
• Provide coverage for front desk including interacting with members, vendors, and others. Updating meal reservations memberships in Excel
• Assisting Kitchen staff with setting up and serving meals
• Experience working in RideCo -CCT Paratransit

• Managed daily office operations at a local dance studio.
• Organized filing systems, maintained records, and updated databases using Excel
• Managed front desk operations such as answering phones and responding to emails.
• Maintained a professional demeanor while interacting with internal and external customers via phone or email.
• Monitored incoming messages on voicemail system ensuring prompt response times.
• Created spreadsheets to track data points related to customer accounts.
• Supported bookkeeping tasks such as invoicing and expense tracking.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Conducted data entry tasks with a high level of accuracy and efficiency.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

• Conducted intake interviews to gather essential information from applicants.
• Conducted interviews with claimants to gather necessary information.
• Reviewed applicant documentation for accuracy and completeness to ensure eligibility for benefits.
• Evaluated supporting documentation to determine eligibility for benefits.
• Analyzed claimant work history, wages, and relevant information to determine eligibility for unemployment benefits.
• Assisted applicants in understanding unemployment benefits and eligibility criteria.
• Provided claimants with accurate information regarding the benefits of filing a claim for unemployment insurance.
• Provided guidance on filing procedures and necessary forms to applicants.
• Maintained detailed records of all interactions and applicant information.
• Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
• Communicated policy updates and changes to claimants and stakeholders to facilitate understanding and compliance.
• Provided assistance to customers through telephone inquiries or face-to-face meetings.