Jeanielynn Martin
Charleroi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Aetna
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered up to 20 telephone calls per day from company plan members.
- Conducted in-depth research on complex problems to bring about satisfactory resolutions.
- Excelled with company metrics and policies while providing excellent customer service.
Caregiver
Loretta Weygandt
01.2010 - Current
- Loretta Weygandt, Charleroi, Received constructive criticism well and turned it into an opportunity to grow and improve
- Continually worked to learn and grow as a dedicated caregiver
- Treated patients with the utmost care and respect
- Assisted with obtaining personal information of patients and prepared paperwork in a timely and efficient manner
- Coordinated with doctors and physicians to plan and implement patient care
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Direct Care Staff Member
Diversified Human Services
03.1999 - 04.2009
- Documented client progress and services performed, reporting changes as needed.
- Cared for individuals during periods of illness and helped with personal care or help in adjusting to new lifestyles.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals safely to events and activities, medical appointments and shopping trips.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented vitals, behaviors and medications in client medical records.
- Monitored and assisted residents through individual service plans.
- Kept clients engaged in social networks and communities for personal health and growth.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Evaluated client progress toward established annual and quarterly goals.
Education
Certified Nursing Assistant
Mon Valley Career And Technology Center
2009
High School Diploma -
Charleroi Area High School
Charleroi, PA1989
Skills
- Fast Learner
- Communication Skills
- Ability to Multitask
- Critical thinking
- Problem solving
- Care Plan Assessment
- Customer service
- Active listening
- Records Maintenance
- Community Integration
- Client Documentation
- First Aid and Safety
- Progress Documentation
- Companionship and Emotional Support
- Group, SWAT, Dual Needs, Med D, Allina team knowledge
Additional Information
Work Reference
Loretta Weygandt
Phone: 724-483-5685
Supervisor - SPHS
Darlean Rayme
Phone: 724-518-3369
Supervisor - Aetna
Robert Daniel Blanton
Phone: 797-492-3265
Email: Robert.Blanton@Aetna.com
Personal References
Katie Gleckler
Phone: 724-243-0892
Timeline
Customer Service Representative
Aetna
07.2023 - Current
Caregiver
Loretta Weygandt
01.2010 - Current
Direct Care Staff Member
Diversified Human Services
03.1999 - 04.2009
High School Diploma -
Charleroi Area High School
Certified Nursing Assistant
Mon Valley Career And Technology Center
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