Jean Imler
Pittsburgh
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Member Service representative
Omega Federal Credit Union
Pittsburgh, PA
11.2023 - 09.2025
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Educated members on credit union products, promoting features and benefits effectively.
- Assisted in onboarding new members, streamlining enrollment procedures for improved experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Giant Eagle
08.2022 - 11.2023
- Managed cash register, ensuring accuracy in cash handling and drawer balance.
- Collaborated with team members to maintain a clean and organized checkout area.
- Trained new staff on register operations and customer service best practices.
- Assisted customers with product inquiries and resolved issues promptly.
Hostess & Server
Pizza Roma
01.2015 - 06.2022
- Greeted and seated guests, ensuring positive first impressions.
- Monitored dining area for cleanliness and guest satisfaction throughout service periods.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Medical Receptionist
Partners in Family Care, PC
02.2017 - 02.2019
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between medical staff and patients to ensure seamless information flow.
- Oversaw front desk operations, ensuring compliance with healthcare regulations and standards.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Medical Insurance Specialist Certificate -
Community College of Allegheny County
05-2022
High School - undefined
North Hills High School
06-2015
Health and Nursing Sciences Program
A.W. Beattie Career Center
06-2015
Skills
- Medical Terminology
- Clinical Procedures
- Cardiopulmonary Resuscitation
- Anatomy and Physiology
- Relationship building
- Customer service
- Financial transactions
Timeline
Member Service representative
Omega Federal Credit Union
11.2023 - 09.2025
Cashier
Giant Eagle
08.2022 - 11.2023
Medical Receptionist
Partners in Family Care, PC
02.2017 - 02.2019
Hostess & Server
Pizza Roma
01.2015 - 06.2022
High School - undefined
North Hills High School
Health and Nursing Sciences Program
A.W. Beattie Career Center
Medical Insurance Specialist Certificate -
Community College of Allegheny County