Jeanne Bowman
New Freedom
Summary
Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.
Overview
26
26
years of professional experience
Work History
Centralized Warranty Administrator
Atlantic Tractor LLC
Whiteford
06.2019 - Current
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Stayed up to date on factory announcements and recalls.
- Handled modification and updating of policies.
- Resubmitted reduced and rejected warranty claims and received authorization for write-offs.
- Collaborated with fellow team members to manage large volume of claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
Service Manager
Southern York Turf and Tractor
York
02.2015 - 06.2019
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created standard operating procedures for all service functions.
- Created written estimates and obtained customer consent to proceed.
- Reviewed customer billing statements for accuracy prior to release.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created employee work schedules to keep shifts properly staffed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Dealership Salesperson
Innerst Sales and Service
Jacobus
11.2009 - 02.2015
- Greeted customers and provided product information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Answered store and merchandise questions and led customers to wanted items.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Service Writer
Southern York Turf and Tractor
Shrewsbury
03.2005 - 11.2009
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Scheduled appointments for customers based on technician availability.
- Updated system with order specifics and customer details, preferences, and billing information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Realtor
Jack Gaughen Realtor
York
04.1999 - 11.2005
- Prepared and delivered sales presentations.
- Ensured all transactions followed state laws regarding real estate practices.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Participated in community outreach programs to promote services offered by the company.
Education
High School Diploma -
Central York High School
York, PA06-1996
Skills
- Warranty Processing Expertise
- Claims processing
- Quality Control in Documentation
- Policy management
- Compliance Management
- Report generation
Timeline
Centralized Warranty Administrator
Atlantic Tractor LLC
06.2019 - Current
Service Manager
Southern York Turf and Tractor
02.2015 - 06.2019
Dealership Salesperson
Innerst Sales and Service
11.2009 - 02.2015
Service Writer
Southern York Turf and Tractor
03.2005 - 11.2009
Realtor
Jack Gaughen Realtor
04.1999 - 11.2005
High School Diploma -
Central York High School
Similar Profiles
Michael CiampaglioMichael Ciampaglio
Parts Salesman at Atlantic Tractor LLCParts Salesman at Atlantic Tractor LLC
Garrett TribullGarrett Tribull
Parts Sales at Atlantic Tractor LLCParts Sales at Atlantic Tractor LLC
Christopher R. ZembolChristopher R. Zembol
Road Construction Laborer at Titan Tractor Works LLC.Road Construction Laborer at Titan Tractor Works LLC.