JEANNE DIFRANCESCO
Philadelphia
Summary
Results-driven account manager with over 3 years of experience overseeing multiple mid-market accounts. Skilled in providing detail-oriented customer service, in fast-paced environments. Passionate about building relationships and helping clients succeed by blending strategic insight, operational support, and a deep understanding of small salon business dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Lamb Insurance Services
Conshohocken
12.2023 - Current
- Service a book of 20+ mid-market accounts with $500K-$1.2M in revenue per account.
- Cultivated effective working relationships with clients by delivering positive customer service experiences.
- Tracked data using CRM database for enhanced accuracy.
- Prioritized tasks to accomplish service goals efficiently.
- Responded promptly to customer emails regarding account updates and product inquiries.
- Collaborated regularly with colleagues across departments to ensure cohesive operations.
- Utilized various software tools to streamline processes and optimize performance.
Personal Lines Agent
Peterson Insurance Services
Havertown
06.2022 - Current
- Developed and maintained strong relationships with clients, handling over 25 customer interactions daily.
- Answer customer questions via phone and email to sell products and service existing customers policies.
- Input and categorize written and verbal communication summaries into CRM system.
- Communicate effectively with other departments to solve customer issues.
- Stayed current with industry trends, policy changes, and regulatory updates to provide clients with accurate and up-to-date information.
Stylist & Salon Bridal Coordinator
Crimson Hair Studio
Philadelphia
04.2014 - 04.2022
- Delivered friendly and empathetic experience, resulting in customer loyalty and retention, and 10% increase in sales in first year.
- Demonstrated precision in haircutting, coloring, and styling, paying meticulous attention to detail to achieve desired outcomes.
- Work efficiently in fast-paced environment.
- Maintained updated knowledge through continuing education and advanced training.
- Communicated with brides and wedding coordinators to schedule wedding-day hair and makeup on-site and in the salon.
Education
Cosmetology
Empire Beauty School
Exton, PA04-2014
BBA - Entrepreneurship
Temple University
Philadelphia, PA01-2011
Skills
- Microsoft Office Suite
- Adaptability
- Attention to detail
- Analytical thinking
- Relationship building
- Sales expertise
Certification
- Pennsylvania State Board Certified Cosmetologist since 2014.
- Property & Casualty Insurance License - 2022
- Life, Accident & Health Insurance License - 2023
Timeline
Assistant Account Manager
Lamb Insurance Services
12.2023 - Current
Personal Lines Agent
Peterson Insurance Services
06.2022 - Current
Stylist & Salon Bridal Coordinator
Crimson Hair Studio
04.2014 - 04.2022
Cosmetology
Empire Beauty School
BBA - Entrepreneurship
Temple University
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