Jeetinder Dhillon

• Supervise case management staff, ensuring adherence to policies and best practices.
• Coordinate cross-functional collaboration among social workers, families, and community organizations.
• Review case assessments for accuracy, compliance, and alignment with service goals.
• Mentor junior staff in effective casework strategies and professional development.
• Facilitate training sessions to enhance team skills in child welfare practices.

• Conducted comprehensive assessments of children's needs and family dynamics to determine appropriate services.
• Developed individualized service plans in collaboration with families and community resources to support child welfare.
• Coordinated multidisciplinary team meetings to facilitate communication among stakeholders involved in case management.
• Monitored progress and outcomes of cases, adjusting strategies as necessary to ensure compliance with state and federal regulations.

• Supervised daily operations, ensuring compliance with safety regulations and organizational policies.
• Trained and mentored staff on effective crisis intervention techniques and conflict resolution strategies.
• Assigned shift duties to optimize workforce efficiency while addressing the needs of the youth and staff.
• Implemented process improvements that enhanced service delivery and client satisfaction levels.
• Assessed referrals and completed intakes with youth.

• Facilitated formal and impromptu group activities, promoting social interaction and emotional development among youth.
• Implemented crisis intervention strategies, ensuring safety and well-being of residents and staff during emergencies.
• Supervised youth during outings, down time, chores, and their transition to their dormitories at the end of the night.
• Provided mentorship and guidance to junior staff, enhancing team effectiveness and service quality.

• Facilitated effective communication between clients and program coordinators to enhance service delivery.
• Resolved client inquiries and issues promptly, fostering positive relationships and client satisfaction.
• Developed and maintained comprehensive knowledge of program to provide accurate information to clients.
• Collaborated with team members to refine intake processes, improving efficiency in onboarding new volunteers.
• Completed background checks on new volunteers, including conducting interviews with their references.
• Compiled and presented data and reports to management in order to ensure accurate and efficient program oversight.

• Conducted intervention and life skills training at all K-12 levels, individually and in groups.
• Managed case files and completed program forms.
• Assisted students with managing crises and provided parents with community resources for ongoing support outside of school.
• Collected and entered outcome measures data.

• Assisted with house duties, including managing client files, answering crisis line, facilitating chores, leading group therapy sessions, and entering data at crisis shelter for youth ages 13 to 17.
• Supervised daily operations, ensuring compliance with safety and quality standards.

• Analyzed data from quality tests to inform decision-making and process improvements for continuous and seasonal labs.
• Compiled and distributed daily and weekly reports to regional and national management teams.
• Conducted microbiological analysis of water and syrup samples to ensure quality and safety standards were met.
• Conducted product quality inspections to ensure compliance with industry standards.

• Collaborated with team to ensure timely restocking of merchandise.
• Assisted customers in locating products and answering inquiries effectively.
• Maintained cleanliness and organization of sales floor to enhance shopping experience.

• Applied principles of behavior analysis to provide tailored educational support to children with developmental disabilities, fostering their cognitive and social skills.
• Supported instructional staff by preparing classroom materials and resources.
• Monitored student progress, providing feedback to enhance learning outcomes.

• Collaborated with team to ensure timely restocking of merchandise.
• Assisted customers in locating products and answering inquiries effectively.
• Maintained cleanliness and organization of sales floor to enhance shopping experience.

Member of Phi Kappa Phi Honor Society