Jeffrey Block
Johnstown
Summary
Dynamic leader with a proven track record at Fox’s Pizza Den, excelling in customer service and team leadership. Enhanced customer satisfaction and maximized team performance through effective conflict resolution and staff development. Skilled in time management and complex problem-solving, achieving significant improvements in efficiency and safety procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Fox’s Pizza Den
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Delivery Driver
Gohn Enterprises
09.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Conemaugh Valley Jr./Sr. High School
Johnstown06-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Pennsylvania Driver's License
- CPR/AED Certification
Timeline
Delivery Driver
Gohn Enterprises
09.2023 - 12.2023
Manager
Fox’s Pizza Den
03.2016 - Current
- ServSafe Food Handler's Certification
- First Aid Certification
- Pennsylvania Driver's License
- CPR/AED Certification
High School Diploma -
Conemaugh Valley Jr./Sr. High School
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