Jeffrey Minkovich

• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
• Successfully communicated with entities inside and outside of business.
• Created and managed project plans, timelines and budgets.
• Generated reports detailing findings and recommendations.

• Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
• Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
• Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Developed and implemented safety protocols to maintain a secure working environment for employees.
• Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
• Improved station efficiency by implementing new operational strategies and streamlining processes.
• Coordinated special events at the station location to increase brand visibility in the local community.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Increased revenue growth with strategic marketing initiatives and promotions.

Oversee all operations of the aircraft while it was on the ground.

Maintained the contract established between the US Military and the Airline.

Responsible for weight and balance of the aircraft.

Enhancing the customer experience

• Provided direction and guidance to internal teams in order to achieve targets.
• Worked with vendors to make purchases and reconcile invoices.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.