Jeff Watson
McKeesport
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Dependable Store Manager offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching. Reliable Store Manager with 28 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Store Manager
Rite Aid
05.2006 - 07.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Ringgold High School
Monongahela, PA06-1995
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Employee training
- Customer service
- Program implementation
- Accurate cash handling
- Team-oriented
- Reliable
- Outstanding communication skills
- Shift checklists
- Staff training and development
- Sales professional
- Retail inventory management
- Customer relations
- Store operations
- Customer service management
- Training and mentoring
Timeline
Store Manager
Rite Aid
05.2006 - 07.2025
High School Diploma -
Ringgold High School