- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Learning new cooking techniques and expanding my culinary skills
- Exploring various forms of art, such as Acrylic Painting, Spray painting, and Oil Painting, to nurture creativity and personal growth
- Creative Writing
Jeffrey Yetter
Thompsontown
Summary
Dedicated employee with extensive experience at the Commonwealth of PA, excelling in eligibility determination and client relations. Proven ability to enhance service delivery through effective communication and problem-solving. Skilled in HIPAA compliance and cultural sensitivity, fostering strong partnerships to support diverse client needs. Committed to achieving positive outcomes in challenging environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
Commonwealth of PA.
11.2024 - 11.2025
- Evaluated client eligibility based on established guidelines and regulations.
- Maintained accurate case files and documented interactions with clients.
- Collaborated with team members to streamline case processing procedures.
- Provided information and resources to clients regarding available services.
- Responded to inquiries and resolved issues related to case management effectively.
- Monitored ongoing cases to ensure compliance with state requirements.
- Developed knowledge of policies, systems, and procedures relevant to income maintenance programs.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
Juvenile Justice Specialist
Commonwealth of PA
09.2022 - 11.2024
- Conducted comprehensive assessments to identify needs, risks, and strengths of juvenile offenders.
- Collaborated with multidisciplinary teams to coordinate services and interventions for youth in justice system.
- Monitored compliance with court orders and treatment plans to ensure accountability and progress.
- Facilitated group sessions focused on life skills, conflict resolution, and decision-making for juveniles.
- Trained staff on best practices in juvenile rehabilitation strategies and crisis intervention techniques.
- Advocated for youth rights within the legal system, ensuring access to necessary resources and support services.
- Provided crisis intervention services as needed, effectively deescalating situations and maintaining safety within the facility.
- Ensured compliance with state and federal regulations by staying up-to-date on relevant laws and policies governing the juvenile justice system.
- Utilized motivational interviewing techniques when engaging with youth, fostering a collaborative environment where they felt empowered to make positive changes in their lives.
- Enhanced facility safety by conducting thorough security checks and addressing potential risks promptly.
- Delivered evidence-based programming designed to address specific risk factors associated with delinquent behavior, promoting positive change in participants.
- Transported adjudicated youth off-site for medical and/or judicial appointments.
- Ran daily routines in a safe and timely manner, including movements onsite to all daily programs, school, meals, and medication/nursing.
- Overseeing youth during recreation and disciplinary periods.
Masonry Color Correction Specialist
Brick Staining Technology INC.
09.2014 - 09.2022
- Developed and implemented innovative staining techniques to enhance product quality.
- Led training sessions for new staff on best practices and safety protocols.
- Collaborated with cross-functional teams to streamline operational processes.
- Managed project timelines and deliverables, ensuring alignment with client specifications.
- Analyzed customer feedback to improve service offerings and address concerns effectively.
- Established quality control measures that improved consistency in staining applications across projects.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Streamlined project delivery processes, reducing completion times significantly.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
GED -
Juniata High School
Mifflintown, PASkills
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Maintains confidentiality
- Eligibility determination
- Cultural sensitivity
- Strong client relations
- Interviewing techniques
- Professionalism and boundaries
- Teamwork
- Problem-solving
- Effective communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Certification
- OSHA Training
- CPR/First Aid Training
- De-escalation Training
- SCM(Safe Crisis Management) Training
- CPP(Community Protection Protocol) Training
Interests
Timeline
Income Maintenance Caseworker
Commonwealth of PA.
11.2024 - 11.2025
Juvenile Justice Specialist
Commonwealth of PA
09.2022 - 11.2024
Masonry Color Correction Specialist
Brick Staining Technology INC.
09.2014 - 09.2022
GED -
Juniata High School