Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jena Berman

New Hope

Summary

Dynamic Client Relationship Specialist at Avon Road Partners, LP, skilled in performance tracking and customer relations. Successfully strengthened client loyalty by addressing concerns with tailored solutions, enhancing satisfaction and retention. Proven ability to educate clients on best practices, demonstrating excellent communication and problem-solving skills in high-pressure environments.

Experienced with conducting animal cruelty investigations and ensuring compliance with humane laws. Utilizes effective communication and conflict resolution skills to handle diverse situations. Track record of working collaboratively with law enforcement and community organizations.

Animal welfare professional with extensive experience in enforcing humane laws and protecting animal rights. Proven ability to conduct thorough investigations and work collaboratively with law enforcement and community. Reliable team player known for adaptability and achieving positive outcomes.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented Veterinary Technician with [Number] years of relevant experience and specific expertise in [Area of expertise]. Recognized for [Accomplishment] and dedication to excellent animal care and client service.

Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Client Relationship Specialist

Avon Road Partners, LP
08.2019 - Current
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Delivered responsive support to clients during high-pressure periods, preventing potential churn due to dissatisfaction.
  • Monitored and improved quality assurance through root cause analysis and application of customer feedback survey results.
  • Strengthened client relationships by promptly addressing concerns and providing tailored solutions.
  • Educated clients on best practices related to their specific industries, enabling them to maximize the value of our services.

Humane Officer

Humane Rescue Alliance
03.2017 - 08.2019
  • Participated in ongoing training programs to stay current on animal welfare legislation, best practices for handling animals, and advancements in veterinary care.
  • Safely removed animals from dangerous or abusive situations, securing their well-being and reducing suffering.
  • Developed comprehensive case files for each investigation, ensuring accurate documentation and enabling successful legal outcomes.
  • Issued citations for violations of local and state animal welfare laws, promoting compliance and deterring future offenses.
  • Reduced recidivism rates among offenders through education initiatives focused on empathy-building exercises related to understanding the emotional needs of animals better.
  • Enhanced animal welfare by conducting thorough investigations into reports of cruelty and neglect.
  • Testified in court proceedings as an expert witness, providing essential information to secure convictions in animal cruelty cases.
  • Worked alongside other Humane Officers to share resources and expertise, fostering a supportive and collaborative environment focused on achieving positive outcomes for animals.
  • Educated the public on responsible pet ownership through community outreach efforts, leading to improved animal care standards.
  • Improved response times to incidents by efficiently managing caseloads and prioritizing urgent matters based on severity level.
  • Investigated illegal breeding operations and enforced regulations concerning the sale of puppies from unlicensed breeders, contributing to a decline in unethical practices within the industry.
  • Maintained high levels of professionalism and discretion when handling sensitive cases involving high-profile individuals or organizations, ensuring fair treatment under the law while upholding the organization''s reputation for integrity.
  • Implemented proactive strategies by collaborating with local schools and organizations to promote awareness about animal welfare issues among younger generations.
  • Collaborated with law enforcement agencies to ensure proper handling of animal abuse cases, resulting in timely resolutions.
  • Established strong working relationships with veterinarians and other professionals to provide necessary medical care for rescued animals promptly and effectively.
  • Assisted in the development of departmental policies and procedures by providing expert input on effective strategies for animal welfare improvement.

Veterinary Technician

Adams Morgan Animal Hospital
02.2016 - 03.2017
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

Education

Associate of Arts - Film And Video Production

Art Institute of New York
New York, NY
03-2011

High School Diploma -

Allison Academy
Miami
05-2009

Skills

  • Technical support expertise
  • Client needs assessment
  • Performance tracking
  • Marketing strategy
  • Customer relations
  • Training and mentoring
  • Team building
  • Account management
  • Research and due diligence
  • Client onboarding
  • Teamwork and collaboration
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Understanding customer needs
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Interests

I am 2 years sober and find that most of my time now is spent in AA/NA meetings and helping others struggling with substance abuse and or mental health issues Outside of that, my interests;

  • Animal Welfare Advocacy
  • Homelessness Outreach
  • Youth Development Programs
  • Volunteer Work

Timeline

Client Relationship Specialist

Avon Road Partners, LP
08.2019 - Current

Humane Officer

Humane Rescue Alliance
03.2017 - 08.2019

Veterinary Technician

Adams Morgan Animal Hospital
02.2016 - 03.2017

Associate of Arts - Film And Video Production

Art Institute of New York

High School Diploma -

Allison Academy
Jena Berman