Jenaya Afflick
Wyomissing
Summary
Accomplished Patient Service Representative with a proven track record at Tower Health Urgent Care, enhancing patient satisfaction and office efficiency. Skilled in HIPAA compliance and customer service, demonstrated through improved patient outcomes and streamlined insurance verification processes. Expertise in EMR updating and managing high call volumes, contributing to superior patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Tower Health Urgent Care
12.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Balanced deposits and credit card payments each day.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Annuity Customer Service Representative
Prudential Financial
09.2014 - 03.2016
- Enhanced customer satisfaction by addressing and resolving annuity-related concerns promptly and professionally.
- Expedited claim processing for improved turnaround time, ensuring timely payments to policyholders.
- Streamlined communication between clients and financial advisors, facilitating efficient account management.
- Collaborated with team members to achieve departmental goals and maintain high performance standards.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed high call volume with exceptional service quality, maintaining consistent client satisfaction levels.
Retail Client Account Services Representative
Vanguard Group
03.2014 - 09.2014
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Streamlined account management processes, improving efficiency and reducing errors.
- Coordinated with internal departments to address client needs efficiently, fostering a collaborative work environment across teams.
Education
BBA - Hospitality And Tourism Management
Strayer University
King Of Prussia, PA06.2013
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Data entry proficiency
- Patient Registration
- EMR Updating
Timeline
Patient Service Representative
Tower Health Urgent Care
12.2022 - Current
Annuity Customer Service Representative
Prudential Financial
09.2014 - 03.2016
Retail Client Account Services Representative
Vanguard Group
03.2014 - 09.2014
BBA - Hospitality And Tourism Management
Strayer University
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