Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenely Calcano

Harrisburg ,PA

Summary

Experienced customer service professional with a proven track record of providing exceptional service and support to customers. Skilled in leading and motivating teams to deliver high levels of customer satisfaction. Proficient in managing shift operations, resolving customer issues, and ensuring efficient workflow. Strong communication and problem-solving abilities with a focus on surpassing targets and driving business success. Adept at building positive relationships with both customers and employees to promote a positive work environment and deliver exceptional service experiences.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Home Aide

HOME AID I LA FAMILIA HOME CARE
Bronx, New York
06.2025 - Current
  • Assisting with bathing, dressing, and grooming: Helping clients get clean and dressed, including showering, washing hair, and applying lotion.
  • Assisting with toileting and mobility: Providing assistance with using the restroom and helping clients move around safely, potentially using walkers or wheelchairs.
  • Meal preparation and feeding: Preparing meals according to dietary needs and assisting clients with eating, including cutting food and ensuring they are eating safely.
  • Light cleaning and laundry: Maintaining a clean and safe living environment by doing laundry, vacuuming, dusting, and cleaning bathrooms and kitchens.
  • Shopping and errands: Running errands, such as grocery shopping, picking up prescriptions, and making other necessary purchases.
  • Transportation: Driving clients to medical appointments, therapy sessions, or other outings.

SHIFT LEADER

DUANE READE
New York, New York
11.2018 - 03.2025
  • Supervising and Directing Staff: Overseeing employees during their shift, assigning tasks, and ensuring they are completed efficiently and effectively.
  • Training and Development: Training new employees on company policies, procedures, and job duties, as well as providing ongoing support and feedback to existing staff.
  • Scheduling and Attendance: Creating and managing shift schedules, monitoring attendance, and addressing any issues related to staffing or time off.
  • Problem-Solving: Identifying and resolving issues that arise during the shift, such as customer complaints, equipment malfunctions, or staffing shortages.
  • Communication: Keeping management informed of any issues or concerns, and communicating effectively with staff and customers.
  • Ensuring Customer Satisfaction: Providing excellent customer service, addressing customer inquiries and complaints, and ensuring a positive customer experience.
  • Maintaining Standards: Adhering to company policies and procedures, ensuring compliance with health and safety regulations, and maintaining a clean and organized work environment.
  • Inventory Management: Monitoring inventory levels, placing orders as needed, and ensuring that sufficient supplies are available.
  • Cash Handling: Managing cash transactions, balancing cash drawers, and preparing cash deposits.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

CASHIER AND CUSTOMER SERVICE

MACY'S
Yonkers, New York
08.2016 - 11.2018
  • Greeting Customers: A friendly and welcoming greeting sets the tone for the transaction.
  • Processing Transactions: Accurately scanning items, confirming prices, and collecting payments (cash, credit, debit).
  • Providing Information: Answering customer questions about products, store policies, or promotions.
  • Handling Returns and Exchanges: Processing returns or exchanges efficiently and accurately.
  • Addressing Customer Concerns: Promptly and professionally addressing customer complaints or issues.
  • Maintaining a Clean and Organized Checkout Area: Contributing to a positive shopping environment.
  • Bagging or Wrapping Purchases: Ensuring customers' items are securely packaged.
  • Thanking Customers: A polite “thank you” as the customer leaves reinforces the positive experience.
  • Set up new sales displays each week with fresh merchandise.

CASHIER AND CUSTOMER SERVICE

TJMAXX
New York, New York
11.2015 - 01.2016
  • Greeting Customers: A friendly and welcoming greeting sets the tone for the transaction.
  • Processing Transactions: Accurately scanning items, confirming prices, and collecting payments (cash, credit, debit).
  • Providing Information: Answering customer questions about products, store policies, or promotions.
  • Handling Returns and Exchanges: Processing returns or exchanges efficiently and accurately.
  • Addressing Customer Concerns: Promptly and professionally addressing customer complaints or issues.
  • Maintaining a Clean and Organized Checkout Area: Contributing to a positive shopping environment.
  • Bagging or Wrapping Purchases: Ensuring customers' items are securely packaged.
  • Thanking Customers: A polite “thank you” as the customer leaves reinforces the positive experience.

SHIFT LEADER

DUANE READE
New York, New York
08.2013 - 10.2015
  • Supervising and Directing Staff: Overseeing employees during their shift, assigning tasks, and ensuring they are completed efficiently and effectively.
  • Training and Development: Training new employees on company policies, procedures, and job duties, as well as providing ongoing support and feedback to existing staff.
  • Scheduling and Attendance: Creating and managing shift schedules, monitoring attendance, and addressing any issues related to staffing or time off.
  • Problem-Solving: Identifying and resolving issues that arise during the shift, such as customer complaints, equipment malfunctions, or staffing shortages.
  • Communication: Keeping management informed of any issues or concerns, and communicating effectively with staff and customers.
  • Ensuring Customer Satisfaction: Providing excellent customer service, addressing customer inquiries and complaints, and ensuring a positive customer experience.
  • Maintaining Standards: Adhering to company policies and procedures, ensuring compliance with health and safety regulations, and maintaining a clean and organized work environment.
  • Inventory Management: Monitoring inventory levels, placing orders as needed, and ensuring that sufficient supplies are available.
  • Cash Handling: Managing cash transactions, balancing cash drawers, and preparing cash deposits.
  • Performance Evaluations: Assisting with performance evaluations of staff members.
  • Hiring and Onboarding: Assisting with the hiring and onboarding of new staff.
  • Implementing and Enforcing Policies: Implementing and enforcing company policies and procedures.
  • Reporting: Preparing reports on shift performance and any issues that arise.

Education

Dewitt Clinton High School
Bronx, NY

Skills

Communication

Problem Solving

Production reporting

Customer service management

Team supervision

Team leadership

Positive attitude

Creative problem solving

Issue resolution

Timeline

Home Aide

HOME AID I LA FAMILIA HOME CARE
06.2025 - Current

SHIFT LEADER

DUANE READE
11.2018 - 03.2025

CASHIER AND CUSTOMER SERVICE

MACY'S
08.2016 - 11.2018

CASHIER AND CUSTOMER SERVICE

TJMAXX
11.2015 - 01.2016

SHIFT LEADER

DUANE READE
08.2013 - 10.2015

Dewitt Clinton High School

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Jenely Calcano