Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenifer Hall

Enola

Summary

Efficient billing and posting clerk with background in managing accurate and timely billing processes, including invoices and account statements. Possess strong organizational skills and adept at data analysis to ensure billing accuracy, leading to improved customer satisfaction. Proven track record in streamlining procedures for more efficient workflow and reducing discrepancies in financial postings.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Thomas, Thomas, & Hafer
Camp Hill
06.2024 - Current
  • Executed account updates and recorded information in company data systems.
  • Resolved patient billing inquiries to address account-related questions.
  • Investigated past due invoices and delinquent accounts to recover revenue.
  • Corrected prebills to ensure full payment and prevent write-downs.
  • Closed 700 additional files in 2024 than the previous year, reducing attorney workload.

Human Resources Assistant

Thomas, Thomas, & Hafer
10.2022 - 06.2024
  • Ensured confidentiality of personnel and business records.
  • Assisted in recruiting and staffing logistics for optimal workforce allocation.
  • Processed new hires and terminations to maintain accurate employee records.
  • Administered HR document administration and recordkeeping for compliance.
  • Updated and maintained HR management spreadsheets to track personnel data.
  • Supported benefit administration to facilitate employee access to programs.
  • Conducted monthly analysis and reconciliation of company accounts for financial accuracy.
  • Managed stationery stock control and purchasing for 11 offices efficiently.

Human Resources Coordinator/Billing Manager

Fyzical Therapy and Balance Centers
11.2018 - 10.2022
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Onboarding and training of new hires
  • Facilitated appraisals with all front office staff
  • Organized and delivered monthly meetings
  • Prepared, delivered, and managed employee documents
  • Updated company policies and make staff aware of any changes that occur
  • Responsible for the billing management system of half a million dollars' worth of AR
  • Prepared monthly statements and collections for delinquent accounts
  • Lowered the company DSO from 42 days to 28 days by effectively following up on denied/outstanding claims
  • Increased copay collection to 92% by leading a team of 5.

Patient Service Specialist

UPMC
06.2018 - 11.2018
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents
  • Managed approximately 55-75 phone calls each day by efficiently triaging incoming requests to appropriate departments or personnel
  • Managed patient registration process, confirming data accuracy and completeness.

Patient Account Representative

Select Medical
07.2016 - 06.2018
  • Explained EOB's and insurance processing to patients
  • Monitored flags and resolved urgent items with accuracy and efficiency
  • Utilized computer programs to create invoices, letters, and other documents
  • Worked with outside entities to resolve issues with billing, claims and payments
  • Electronically submitted bills according to compliance guidelines
  • Reconciled statements with patient records.
  • Managed over $1,000,000 worth of A/R to ensure claims were properly processed.

Education

High School Diploma -

Central Dauphin High School
Harrisburg, PA
06.2005

Skills

  • HR policies and procedures
  • Leadership and team management
  • Time management strategies
  • Staff training and development
  • Revenue cycle optimization
  • Accounts receivable oversight
  • Patient billing processes
  • Problem solving techniques
  • Insurance verification methods
  • Collections management

Timeline

Billing Specialist

Thomas, Thomas, & Hafer
06.2024 - Current

Human Resources Assistant

Thomas, Thomas, & Hafer
10.2022 - 06.2024

Human Resources Coordinator/Billing Manager

Fyzical Therapy and Balance Centers
11.2018 - 10.2022

Patient Service Specialist

UPMC
06.2018 - 11.2018

Patient Account Representative

Select Medical
07.2016 - 06.2018

High School Diploma -

Central Dauphin High School

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Jenifer Hall