Jenifer Peralta
Allentown,PA
Summary
With a proven track record at Amazon, I excel in relationship management and issue resolution, enhancing customer satisfaction and vendor relations. My adaptability and strong communication skills, coupled with native Spanish fluency, have consistently driven positive outcomes, achieving high customer ratings and significant cost savings.
Fluently in Spanish and English.
Overview
5
5
years of professional experience
Work History
Amazon Vendor Flex
Amazon
11.2023 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Streamlined inventory management processes, leading to more efficient operation.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Ensured accurate order fulfillment by verifying contents against packing slips before shipment dispatching.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Customer Service Representative
S&A Furniture
12.2019 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Uber Driver
Uber
01.2021 - 11.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
Education
High School Diploma -
East Side High School
Newark, NJ06-2017
Skills
- Issue resolution
- Vendor evaluation
- Relationship management
- Business pla
- Native spanish fluency
- Strong communication skills
- Adaptability to change
Languages
Spanish
Full Professional
Timeline
Amazon Vendor Flex
Amazon
11.2023 - Current
Uber Driver
Uber
01.2021 - 11.2022
Customer Service Representative
S&A Furniture
12.2019 - 01.2024
High School Diploma -
East Side High School
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