Jenna Barker
Pittsburgh,Pa
Summary
Dedicated and detail-oriented professional with a versatile background in hospitality and healthcare. Experience in fast paced environments with a proven ability to enhance customer/patient experiences. Known for exceptional customer service and cleanliness standards, skilled in conflict resolution and patient care; ready to leverage skills in managing guest experiences and supporting patient care initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
P.F Changs
01.2017 - 01.2020
- Managed guest seating to optimize flow and reduce wait times.
- Provided exceptional customer service, enhancing overall dining experience.
- Coordinated reservations using OpenTable to streamline guest management.
- Trained new staff on host duties and restaurant protocols for consistency.
- Cleaned and sanitized seating and tables for guests
Chiropractic Assistant
Family Chiropractic Center
01.2015 - 12.2017
- Assisted patients with intake processes and appointment scheduling to enhance office efficiency.
- Educated patients on treatment plans and exercises to promote recovery and wellness.
- Maintained patient records accurately using electronic health record systems to ensure compliance and confidentiality.
- Coordinated with chiropractors to prepare treatment rooms, ensuring optimal environment for patient care.
- Conducted follow-up calls to monitor patient progress and reinforce engagement in their recovery journeys.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
Customer Service Representative
First Energy Heating & Cooling
10.2013 - 01.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new staff on customer service protocols and best practices.
- Maintained accurate records of customer interactions and transactions in database systems.
- Assisted customers in troubleshooting issues with heating and cooling systems effectively.
- Handled escalated complaints with professionalism, ensuring timely resolution and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- processed customer's payments for utility bill and arranged payment plans for customers in need of accommodation of extra time
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Respiratory Therapy
Community College of Allegheny County
Pittsburgh, PA05-2026
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA05-2022
Skills
- Microsoft word and any microsoft office
- Epic
- Power-chart
- Customer service
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Relationship building
- First aid and CPR certification
- Patient care coordination
- Patient flow management
- Patient care
- Professionalism and ethics
- Electronic health records handling
- Effective written and verbal communication
- Patient education
- Massage therapies
- Interpersonal communication
- Medical terminology proficiency
Certification
CPR certificate (BLS & ACLS)
Timeline
Restaurant Hostess
P.F Changs
01.2017 - 01.2020
Chiropractic Assistant
Family Chiropractic Center
01.2015 - 12.2017
Customer Service Representative
First Energy Heating & Cooling
10.2013 - 01.2015
Associate of Science - Respiratory Therapy
Community College of Allegheny County
Associate of Science - General Studies
Community College of Allegheny County