Jenna Dixon
Pittsburgh
Summary
Results-driven Sales Manager with strong skills in employee training, customer service, and team building. Proven track record of achieving sales targets and fostering client relationships to drive business growth.
Overview
15
15
years of professional experience
Work History
Commercial Sales Manager
AutoZone
Pittsburgh, PA
11.2020 - Current
- Analyzed market trends to identify opportunities for growth, resulting in expanded product offerings.
- Collaborated with marketing teams to create promotional materials that increased brand awareness and drove traffic.
- Developed and implemented training programs for new sales associates, enhancing product knowledge and customer service skills.
- Fostered strong relationships with key clients, leading to increased loyalty and repeat business opportunities.
- Coordinated order fulfillment processes to ensure timely and accurate delivery of products.
- Managed daily operations, resolving issues proactively to minimize disruptions in workflow.
- Responded to customer feedback in professional and constructive a a way.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
Part Sales Manager
AutoZone
Pittsburgh, PA
10.2019 - 11.2020
- Trained and mentored team members on product knowledge and sales techniques.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
Front End Supervisor
Burks BBQ
Oakmont, PA
12.2018 - 10.2019
- Supervised daily operations, ensuring compliance with food safety standards and quality control processes.
- Trained and mentored staff in efficient food preparation and customer service techniques.
- Streamlined workflow processes, reducing order fulfillment time during peak hours.
- Implemented inventory management practices, optimizing stock levels and minimizing waste.
- Coordinated shift schedules to ensure optimal staffing levels during high-traffic periods.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Assistant Store Manager
Speedway Gas Station
Oakmont, PA
03.2016 - 12.2018
- Trained and mentored staff on best practices in customer service and inventory management.
- Enhanced sales strategies through effective merchandising and promotional displays.
- Implemented efficient scheduling systems to optimize staff coverage during peak hours.
- Supervised daily operations, ensuring compliance with safety and service standards.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Caregiver
Willing Hands LLC
Oakmont, PA
02.2011 - 11.2019
- Developed personalized care plans in collaboration with clients and families, ensuring tailored support.
- Monitored client health and reported changes to healthcare professionals promptly.
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support to clients, enhancing overall quality of life.
Education
GED -
Riverview Junior Senior High School
Oakmont, PASkills
- Sales skills
- Sales presentations
- Sales team development
- Employee training
- Route planning
- Team building
- Returns processing
- Effective customer communication
- Written and verbal communication
- Customer service
- Training and mentoring
- Prioritization
Timeline
Commercial Sales Manager
AutoZone
11.2020 - Current
Part Sales Manager
AutoZone
10.2019 - 11.2020
Front End Supervisor
Burks BBQ
12.2018 - 10.2019
Assistant Store Manager
Speedway Gas Station
03.2016 - 12.2018
Caregiver
Willing Hands LLC
02.2011 - 11.2019
GED -
Riverview Junior Senior High School