Jenna Johnson
Hughesville
Summary
Dynamic and detail-oriented professional with a strong background in customer service and sales, notably at Walmart as an Online Personal Shopper. Proven ability to enhance customer satisfaction through efficient order processing and product selection. Skilled in teamwork and time management, consistently achieving high satisfaction ratings and optimizing inventory management.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
07.2025 - Current
- Collaborated with team members to optimize product selection and inventory management.
- Streamlined online order processing, enhancing customer satisfaction through timely deliveries.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cafe Worker
Sams Club
12.2024 - 07.2025
- Delivered exceptional customer service in fast-paced environment.
- Managed cash register operations, ensuring accurate transactions and balancing drawers.
- Trained new staff on café procedures and equipment usage for efficiency.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Receptionist
Lycoming Physical Therapy
06.2022 - 08.2024
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Coordinated appointment scheduling and maintained calendar accuracy for executives and staff members.
- Handled multi-line phone system, ensuring timely responses to client calls and inquiries.
- Processed incoming and outgoing mail, facilitating efficient communication within the organization.
Sales Associate
Old Navy, Gap
11.2020 - 06.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained merchandise presentation standards, ensuring organized and visually appealing displays.
- Processed transactions efficiently using point-of-sale systems, contributing to streamlined checkout procedures.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
Education
Bachelor of Social Work - Social Work
Bloomsburg University of Pennsylvania
Bloomsburg, PA06-2028
High School Diploma -
Hughesville JR/SR High School
Hughesville06-2024
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Attention to detail
- Time management
- Scheduling
- Teamwork and collaboration
- Multi-tasking strength
- Goal oriented
Timeline
Online Personal Shopper
Walmart
07.2025 - Current
Cafe Worker
Sams Club
12.2024 - 07.2025
Receptionist
Lycoming Physical Therapy
06.2022 - 08.2024
Sales Associate
Old Navy, Gap
11.2020 - 06.2023
Bachelor of Social Work - Social Work
Bloomsburg University of Pennsylvania
High School Diploma -
Hughesville JR/SR High School