Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Knapp

Erie

Summary

Dynamic and compassionate healthcare professional with a track record of enhancing patient experience at St. Vincent's Hospital. Excelled in critical thinking and organizational skills, significantly reducing bedsores and improving care standards. Recognized for exceptional customer service and meticulous attention to HIPAA compliance.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Digestive Diseases Center
10.2022 - Current

Coordinated check-in and check-out processes for patients with attention to detail.


Answering phone calls and assisting patients with theirs needs of scheduling appointments, medication refills

Assistant Teacher

Realife Childcare
09.2021 - 10.2022
  • Supported student physical, mental, and social development using classroom games and activities.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Nurses Aide

St. Vincent's Hospital
08.2018 - 09.2021
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.

Education

High School Diploma -

McDowell High School
Erie, PA
06.2007

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Attention to detail
  • Insurance verification
  • Documentation
  • Care planning

Timeline

Patient Care Coordinator

Digestive Diseases Center
10.2022 - Current

Assistant Teacher

Realife Childcare
09.2021 - 10.2022

Nurses Aide

St. Vincent's Hospital
08.2018 - 09.2021

High School Diploma -

McDowell High School
Jenna Knapp