Jenna Korpas
Bath
Summary
Proven team leader with a track record of enhancing customer satisfaction at Weis through expert service excellence and effective team training. Skilled in client relationship management, adept at creating positive environments and handling critical situations with empathy. Achieved significant sales growth by training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
Weis
02.2022 - Current
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Housekeeper
Sodexo USA
03.2021 - 01.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in medical science buildings by continuously adhering to sanitization standards.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Followed OSHA standards for medical facility cleaning using aseptic procedures.,
Sales Associate
Five Below
08.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06-2014
Skills
- Service Excellence
- Client Relationship Management
- Food preparation
- Team Leadership
- Active listening
- Critical thinking
- Data entry
- Empathy and patience
- Social perceptiveness
- Call handling
Certification
- ServSafe Food Handler's Certification
- RAMP Certification
Timeline
Assistant Deli Manager
Weis
02.2022 - Current
Housekeeper
Sodexo USA
03.2021 - 01.2022
Sales Associate
Five Below
08.2020 - 03.2021
High School Diploma -
Pleasant Valley High School
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