Jenna Kowalow
HANOVER
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, excelling in complaint resolution and technical troubleshooting. Enhanced team productivity by implementing operational best practices and consistently met tight shipping deadlines. Skilled in time management and account updating, ensuring accuracy and efficiency in service delivery.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon
02.2021 - 01.2025
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained new personnel regarding company operations, policies and services.
Fulfillment Problem Solver
Amazon
01.2016 - 12.2020
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Associate of Science - Cyber Security
Cornell University
Ithaca, NY04-2027
Skills
- Complaint resolution
- Account updating
- Scheduling
- Tracking complaints
- Technical troubleshooting
- Time management
- Proofreading
Timeline
Customer Service Representative
Amazon
02.2021 - 01.2025
Fulfillment Problem Solver
Amazon
01.2016 - 12.2020
Associate of Science - Cyber Security
Cornell University
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