Jenna Rauch
Easton,PA
Summary
Energetic, organized and a dynamic manager with a proven track record at PAWtastic Academy, and a knack for leadership and problem-solving. Enhanced productivity through effective staff training and process improvements, while fostering customer loyalty. Skilled in inventory management and performance evaluations, driving operational efficiency and achieving significant service delivery enhancements. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational, business and personal goals.
Overview
4
4
years of professional experience
Work History
Manager
PAWtastic Academy
03.2025 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Implemented process improvements that enhanced team productivity and service delivery.
- Managed scheduling and resource allocation to optimize staff performance and operational efficiency.
- Developed training materials for new hires, fostering an environment of learning and development.
- Monitored key performance indicators, analyzing data to identify areas for improvement.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Conducted regular performance reviews, providing constructive feedback to support employee growth and development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Social Media Manager
PAWtastic Academy
06.2024 - Current
- Developed and implemented comprehensive social media strategies to enhance brand visibility and engagement.
- Analyzed campaign performance using analytics tools, optimizing content for target audiences and improving reach.
- Led cross-functional teams in creating compelling multimedia content aligned with brand messaging and marketing goals.
- Mentored junior team members on best practices for social media management and effective communication strategies.
- Managed social media advertising budgets, ensuring efficient allocation of resources across various platforms.
- Collaborated with marketing teams to integrate social media campaigns with overall marketing initiatives for consistency.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Co-Manager
PAWtastic Academy
06.2024 - 03.2025
- Assisted in daily operations and ensured compliance with company policies.
- Supported customer service initiatives, enhancing overall guest satisfaction.
- Collaborated with team members to maintain inventory accuracy and organization.
- Engaged in training sessions to develop knowledge of store protocols and procedures.
- Contributed to visual merchandising efforts, promoting brand image effectively.
- Monitored sales performance and assisted in identifying improvement opportunities.
- Participated in team meetings, sharing insights for operational efficiency enhancements.
- Implemented feedback mechanisms to address customer concerns promptly and effectively.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Professional Dog Walker
Wag!
03.2022 - 11.2024
- Coordinated daily walking schedules for multiple dogs, ensuring timely and safe outings.
- Monitored dogs' behavior and health during walks, reporting any concerns to owners promptly.
- Maintained accurate records of each dog's routine and any special needs or instructions.
- Developed positive relationships with clients through effective communication and reliable service.
- Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
- Developed personalized exercise plans for each dog based on breed, age, size, and fitness level to promote optimal health.
- Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
Kennel Assistant
Houndstown
12.2022 - 05.2024
- Provided daily care and supervision for dogs, ensuring safety and well-being.
- Assisted in administering medications as directed by veterinary staff, adhering to protocols.
- Maintained cleanliness of kennel areas, implementing sanitation practices to uphold health standards.
- Monitored animal behavior and health, reporting concerns to management promptly for intervention.
- Trained new staff on kennel procedures, promoting consistency in care and operations.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
Education
High School Diploma -
New Milford High School
New Milford, NJ06-2019
Skills
- Customer service
- Team leadership
- Staff training and development
- Documentation and reporting
- Operations management
- Shift scheduling
- Policy implementation
- Performance evaluations
- Emergency response
- Employee onboarding
- Inventory management
- Partnership development
- Social media platforms
Timeline
Manager
PAWtastic Academy
03.2025 - Current
Social Media Manager
PAWtastic Academy
06.2024 - Current
Co-Manager
PAWtastic Academy
06.2024 - 03.2025
Kennel Assistant
Houndstown
12.2022 - 05.2024
Professional Dog Walker
Wag!
03.2022 - 11.2024
High School Diploma -
New Milford High School
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