Jenna Winne
North East
Summary
Results-driven professional with extensive experience in branch management and sales leadership. Known for enhancing community visibility and achieving high customer satisfaction scores. Eager to leverage risk management and adaptability skills to foster a culture of excellence and support strategic growth initiatives.
Overview
15
15
years of professional experience
Work History
Vice President-Branch Manager
KeyBank National Association
North East
10.2016 - Current
- Drove branch growth and profitability by enhancing community visibility and industry credibility.
- Achieved President's Club Award in 2018 and 2025 for outstanding performance.
- Recognized as Signature Circle recipient in 2018.
- Developed strategies for small business expansion and deposit acquisition.
- Led diverse teams to excel in customer service and sales through motivation and education.
- Fostered strong customer relationships, increasing loyalty and satisfaction scores.
- Conducted regular team meetings to align goals and provide performance feedback.
- Mentored new employees in company programs through MentorMe initiative.
Assistant Vice President- Branch Manager
First Niagara Bank
North East
07.2014 - 10.2016
- Recognized as 2015 Caliber Club Winner, ranking within top 10% of BM job category company-wide.
- Achieved position as Multi-Branch Manager and Sales Leader within top 5 ranking across organization.
- Led multiple committees and held Chamber Board Member position to give-back and support local community.
- Consistent Small Business Sales High Performer.
Assistant Branch Manager
First Niagara Bank
North East
11.2013 - 07.2014
- Achieved #1 ABM in company footprint 2014, resulting in promotion to Branch Manager.
- Streamlined staff scheduling to enhance operational efficiency and coverage.
- Implemented strategies to boost customer experience and engagement.
- Ensured compliance with banking regulations and internal policies.
- Collaborated with management to assess branch performance and create initiatives.
Teller/Relationship Banker
First Niagara Bank
North East
02.2011 - 11.2013
- Processed customer transactions accurately and efficiently.
- Promoted bank products to enhance customer engagement.
- Maintained compliance with banking regulations and policies.
- Trained new tellers on standard operating procedures.
Education
High School Diploma -
Sherman High School
Sherman, NY 06-2006
Some College (No Degree) - Criminal Justice
Jamestown Community College
Jamestown, NYSkills
- Adaptability to change
- Risk management
- Sales leadership
- Operational efficiency
- Team management
- Training and development
- Communication skills
- Discipline
- Growth mindset
- Retail branch expertise
Accomplishments
- Signature Circle Award Recipient 2018
- President's Club Award Honoree 2018 & 2025
- Nominated to 2024/2025 Leadership Development Council
- Graduate 2025 Advanced Leadership Program
Timeline
Vice President-Branch Manager
KeyBank National Association
10.2016 - Current
Assistant Vice President- Branch Manager
First Niagara Bank
07.2014 - 10.2016
Assistant Branch Manager
First Niagara Bank
11.2013 - 07.2014
Teller/Relationship Banker
First Niagara Bank
02.2011 - 11.2013
High School Diploma -
Sherman High School
Some College (No Degree) - Criminal Justice
Jamestown Community College