JENNEH KARMO
Philadelphia,PA
Summary
Highly motivated and compassionate healthcare professional with over 8 years of experience in coordinating patient care services. Seeking a Patient Care Coordinator position to utilize my strong organizational skills, deep understanding of healthcare procedures, and ability to work collaboratively with multidisciplinary teams. Committed to improving the patient experience by efficiently managing appointments, records, and communications, ensuring optimal care delivery. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.
Overview
10
10
years of professional experience
Work History
Service Coordinator - Case Manager
Liberty Community Connections
07.2022 - Current
- Lead participant-centered planning and service (PCPS) delivery process and oversee its implementation
- Identify, coordinate, and assist participants in gaining access to needed LTSS services and other Covered
- Services, as well as non-covered medical, social, housing, educational, and other services and supports
- Provides information to participants and facilitates access to, locating, coordinating, and monitoring needed services and supports for Participants
- Informs participants about available LTSS required needs assessments, of PCSP process, service alternatives and service delivery options
- Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing processes
- Collects additional necessary information, including participant preferences, strengths, and goals to inform the development of the PCSP
- Conducts reevaluation of level of care annually or more frequently as needed in accordance with CHC requirements
- Completes required quarterly visits
- Due to nature of pop-up visits and/or triggering events, driving to multiple consumers’ homes in multiple counties at any given time could occur during business hours
- Completes required monthly contacts
- Works with participant to complete activities necessary to maintain LTSS eligibility
- Advocate for continuity of services, system flexibility and integration, proper utilization of facilities and resources, accessibility and participant rights
- Participate in any Department identified activities related to quality oversight.
Social Worker- Service Coordinator
Amcord Care Inc
10.2018 - 07.2022
- Working with participants under PA waiver program in order to identify, coordinate, and facilitate all necessary services based on their needs and goals
- Provide administrative support to clients in either individual or group settings
- Responsible for complete case management of all patient needs
- Interviews patients and families to asses needs and risk categories to develop and implement appropriate plans of care
- Assures quality clinical care by coordinating all services and collaborating with doctors on plan of care and implements, monitors and evaluates plan of care and its effectiveness on regular basis
- Responsibilities:
- Communicates regularly with relevant staff members and family members on patient's progress toward recovery
- Participates in assessments and developments of service plan
- Implements services to patients in accordance with their individualized service plan (ISP)
- Collaborates with patient and patient's family or significant others to implement effective service plan, explaining available clinical options to team, including advantages and disadvantages of each option
- Assess nature of clients' situations by interviewing and reviewing personal history
- Determine appropriate milestones to gauge client progress
- Communicate client updates to all relevant parties
- Facilitate referrals to other healthcare professionals and programs
- Maintain accurate client documentation
- Meet important deadlines & requirements
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
Support Coordinator Supervisor
Caring Heart Home Care Services
01.2016 - 06.2018
- Directly Responsible for supervising coverage office staff to ensure quality, efficient and timely service in accordance with departmental and hospital policies; Supervises day to day operations of
- Coverage office
- Collaborated with hiring managers to understand job requirements and expectations
- Assists with departmental and hospital planning of quality improvement as related to staffing and scheduling
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Responsible for education of staff to ensure an working knowledge of staffing guidelines, practices and policies
- Uses critical thinking to ensure adequate and safe staffing levels in collaboration with nursing management and other departments; intervenes appropriately on service staffing based on individual patient care unit needs and level of care criteria in collaboration with nursing
- Assists department manager with performance evaluations and job performance issues of Time and
- Coverage clerks
- Provides Staffing data and other information as needed to nursing management for payroll, budget and attendance issues
- Monitors staff overtime and communicates with nurse managers to uphold policies, support patient/employee safety and support institutions financial viability
- Collects data to forecast future staffing needs to project staffing shortages and overages and Works proactively to cover shortages
- Serves as liaison to management regarding staffing and requests assistance from management team if unable to obtain adequate staffing
- Develops and Implements effective communication channels to provide information to all Coverage office staff
Executive Administrative Assistant
Always A Step Beyond Home Health Care Agency
11.2013 - 06.2018
- Support DON and Administrator
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Plan, organize, and execute meetings for the DON & Administrator. Prepare documents for all meetings in advance. This is inclusive of all travel related details and expense reports on return. Create presentations, spreadsheets, and other materials as needed with minimal guidance.
- Provides support for all Board and related Board Committee meetings. Works with key players to gather necessary documents necessary and work with Legal to load those to Diligent. Ensures all meetings are scheduled on the DON & Administrator calendar along with all necessary prep meetings at least one week in advance.
- Ensures cadence and scheduling of Direct Reports meetings, the Finance Officers Meetings, and all outside Board meetings.
- Schedules quarterly Finance Town Hall meetings and works with others to pull presentation together.
- May compose complex interpretative correspondence.
- Arrange detailed travel plans and accommodations.
- Navigate incoming phone calls and messages, answering inquires and general questions.
- Process expense reporting, vendor payments, and purchase requisitions.
- Develop strong working and personal relationships with DON & Administrator, leaders, and admin staff throughout the organization. Exercise good judgement, strong communication skills, discretion, and confidentiality.
- Serve as representative of Independence and DON & Administrator to external colleagues.
- Exercises considerable judgment in performing administrative tasks and in scheduling best method to complete assignments. Discretion is required while doing non-routine tasks.
- Other duties as assigned.
Education
Diploma -
Abraham Lincoln High School
Skills
- Microsoft Office
- Leadership Skills
- Multitasking Skills
- Customer Expectations Management
- Problem Solving Skills
- Time Management Skills
- Scheduling
- Recruiting Coordinator
- Information Updates
- Advanced Excel Spreadsheet Functions
Timeline
Service Coordinator - Case Manager
Liberty Community Connections
07.2022 - Current
Social Worker- Service Coordinator
Amcord Care Inc
10.2018 - 07.2022
Support Coordinator Supervisor
Caring Heart Home Care Services
01.2016 - 06.2018
Executive Administrative Assistant
Always A Step Beyond Home Health Care Agency
11.2013 - 06.2018
Diploma -
Abraham Lincoln High School
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