Jennifer Azzaro
Slatedale
Summary
Proven server at Vivo Italian Kitchen, adept in exceptional customer service and cash handling, enhanced dining experiences through swift conflict resolution and personalized guest engagement. Collaborated effectively with teams, boosting efficiency and fostering repeat business through genuine hospitality. Demonstrated strong work ethic and multitasking, ensuring high-quality service without compromise.
Overview
9
9
years of professional experience
Work History
Server
Vivo Italian Kitchen
01.2021 - 02.2024
- Resolved customer complaints promptly to ensure satisfaction and maintain a positive dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Buffalo Wild Wings I
02.2015 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate Degree In Health Sciences - Health Sciences
Lehigh Carbon Community College
Schnecksville, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
Timeline
Server
Vivo Italian Kitchen
01.2021 - 02.2024
Server
Buffalo Wild Wings I
02.2015 - 05.2020
Associate Degree In Health Sciences - Health Sciences
Lehigh Carbon Community College
Similar Profiles
Thomas Ferncez, JrThomas Ferncez, Jr
Busser at Vivo Italian Kitchen, Universal Orlando ResortBusser at Vivo Italian Kitchen, Universal Orlando Resort
Mackenna EdwardsMackenna Edwards
Restaurant Hostess at Vivo Italian KitchenRestaurant Hostess at Vivo Italian Kitchen
Danny EstrellaDanny Estrella
Assistant General Manager at Vivo Italian KitchenAssistant General Manager at Vivo Italian Kitchen