Jennifer Beidler
Orefield,Pa
Summary
Highly organized medical receptionist capable of working well with all types of personalities, offering experience in busy clinical setting . Qualified to deal with insurance documentation, update charts and manage business correspondence. Hardworking, educated and willing to go extra mile to complete any task.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Dermatology Partners
01.2018 - Current
- Greets patients at front desk and engages in pleasant conversations while managing check-in process.
- Verifies patient data including insurance, demographic and health history to ensure all information is current.
- Records new patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carries out front office duties utilizing data entry skills in framework of medical database.
- Supports providers in busy dermatology office through coordinating all administrative operations.
- Manages office logistics by scheduling appointments, maintaining files and collecting payments.
- Adheres to strict HIPAA guidelines at all times to protect patient privacy.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Receive and route laboratory specimens to correct clinical staff members.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
Loan Assistant/Member Services
Lehigh County Employees Credit Union
05.2016 - 12.2017
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Handled various accounting transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Personal Banking Officer/Customer Service Representative
Provident Bank
10.2008 - 10.2015
- Friendly and professional customer interactions.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Processes quarterly Vault and ATM audits with zero error rate.
- Seamlessly transitioned to new software during two system conversions.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Education
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA2018
Certificate: Medical Coding - undefined
LCCC
Online2016
Certificate: Medical Terminology - undefined
LCCC
Online2015
Skills
- Patient privacy and confidentiality
- Understanding of medical terminology
- EMR / EHR
- Data entry
- Insurance verification
- Skilled in Advanced MD / EMA
- Strong verbal, interpersonal and written communication skills
- Records Management / Maintenance
- Multitasking Abilities
- Problem-solving aptitude
Timeline
Medical Receptionist
Dermatology Partners
01.2018 - Current
Loan Assistant/Member Services
Lehigh County Employees Credit Union
05.2016 - 12.2017
Personal Banking Officer/Customer Service Representative
Provident Bank
10.2008 - 10.2015
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Certificate: Medical Coding - undefined
LCCC
Certificate: Medical Terminology - undefined
LCCC
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