Jennifer Burgert
Bethlehem,PA
Summary
Skilled at loss prevention, record keeping and team leadership. Always seeking ways to enhance revenue and boost customer satisfaction. Enthusiastic Shop Manager with 28 years of experience supervising staff in shop settings. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable team leader with stellar managing history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Penske Truck Leasing
05.2023 - Current
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Supervised 6 employees and scheduled shifts
- Monitor team member's productivity and quality, and enable their professional development
- plans monitors, and appraises job results. maintains safe and healthy work environment
Maintenance Coordinator
Penske Truck Leasing
02.2022 - 03.2023
- Managed inventory in Easton shop
- Closely monitor inventory levels while managing product ordering and receipt
- Update and review daily purchase orders, invoices and other records
- weekly reports while reconciling any inventory discrepancies
Shop Manager
First Student Inc.
05.2015 - 02.2022
- Performed bi-annual reviews assessing each employee's performance and developed improvement plans
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained current knowledge of all facets of operations
- Demonstrated new products, procedures and techniques to employees
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Supervised four employees in maintenance shop
- Trained new employees in specific job requirements
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and maintained positive work environment to enhance retention and productivity
- Guided and supported 5 staff members to consistently achieve team and personal goals
Shop Manager
First Student Inc.
01.1993 - 05.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed bookkeeping, expenses and other financial aspects of business with INFOR,Docusphere and ZONAR
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Oversaw and optimized work of four mechanics performing high-quality diesel and gasoline service work
- Trained new employees in specific job requirements
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maintained current knowledge of all facets of operations
Education
Computers
University of Central Missouri
Warrensburg, MOHigh School Diploma - undefined
Chantilly High School
Chantilly, VA06.1988
Skills
- ASE parts specialist certified
- Budgeting
- Ability to lift
- Automotive service industry knowledge
- Shop operations
- Information intake
- Logging Paperwork
- Loading And Unloading
- Commercial Driving
- Vehicle Inspections
- Gps And Route Planning
- Customer service
- Map reading skills
- Police and fire procedures
- Shop management
- Verbal/written communication
- Vehicle Systems Maintenance
- Safe Driver Training
- Traffic Laws
- Post-Trip Inspections
Certification
ASE Parts Specialist
Timeline
Maintenance Supervisor
Penske Truck Leasing
05.2023 - Current
Maintenance Coordinator
Penske Truck Leasing
02.2022 - 03.2023
Shop Manager
First Student Inc.
05.2015 - 02.2022
Shop Manager
First Student Inc.
01.1993 - 05.2015
Computers
University of Central Missouri
High School Diploma - undefined
Chantilly High School
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