Jennifer Burke
Southampton,PA
Summary
Results-driven CRM professional proficient in working with Microsoft Office including Excel, CRMs (Salesforce, Blackbaud, Kindful,) and peer-to-peer fundraising software (DonorDrive, TeamRaiser). Experience in organizing & optimizing a CRM to improve donor satisfaction and loyalty and skilled in project management, clerical work, and employee support & training. Highly collaborative with strong focus on achieving results and adapting to changing needs. Proficient in data analysis and team leadership, with reputation for reliability and flexibility.
Overview
14
14
years of professional experience
Work History
CRM Manager/Annual Fund Coordinator
LUPUS FOUNDATION OF AMERICA TEXAS GULF COAST CHAPTER INC
Houston, TX
11.2021 - Current
- Assist the CEO with data entry/data management/analysis via Raiser’s Edge and CRM transfer of 40K+ contacts from Raiser’s Edge/Blackbaud to Salesforce NPSP.
- Implemented tracking systems for important KPIs, grant deliverables, improving reporting accuracy & efficiency for the grant writers.
- Built relationships with donors and fundraisers to establish growth in peer-to-peer fundraising events.
- Maintain the CRM (Salesforce) by cleaning data upon entry with tools like Excel, and maintaining it on a regular basis to turn data into actionable information.
Administrative Assistant
Lupus Foundation of America, Philadelphia Tri-State Chapter
Philadelphia, PA
05.2018 - 10.2022
- Managed general office/clerical duties as well as database management, light Quickbooks/Google Sheets work, constituent/gift processing and reporting, and data analysis. Created processes/procedure documentation & resource content.
Office Administrator
Dean's Early Education Academy
Greater Philadelphia Area
06.2017 - 05.2018
- Assisted child care center director in daily tasks related to general operations & teacher support.
Account Representative II
Telerx
Horsham, PA
09.2012 - 07.2013
- Efficiently resolved consumer questions/concerns through active listening, effective communication, & proper understanding. Ranked 4th best representative within 2 months of training completion. Earned role in handling additional US & Canadian product lines to assist more consumers as well as after-hours calls & special escalated cases.
Education
Bachelor’s Degree - Business Management
Thomas Jefferson University
Philadelphia, PAAssociate of Science -
Community College of Philadelphia
Philadelphia, PASkills
- Product Management
- CRM integration
- Salesforce proficiency
- Customer journey mapping
- Customer segmentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Data entry procedures
- Excel spreadsheets
Languages
Spanish (Limited Working)
Timeline
CRM Manager/Annual Fund Coordinator
LUPUS FOUNDATION OF AMERICA TEXAS GULF COAST CHAPTER INC
11.2021 - Current
Administrative Assistant
Lupus Foundation of America, Philadelphia Tri-State Chapter
05.2018 - 10.2022
Office Administrator
Dean's Early Education Academy
06.2017 - 05.2018
Account Representative II
Telerx
09.2012 - 07.2013
Bachelor’s Degree - Business Management
Thomas Jefferson University
Associate of Science -
Community College of Philadelphia