Jennifer Butz
Emmaus
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at Top Star Express. Proven ability to enhance client satisfaction through effective problem-solving and relationship building. Skilled in data entry and team collaboration, consistently exceeding performance targets while maintaining organized operations. Adaptable and dedicated to fostering positive environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Lead CSR
Top Star Express
03.2024 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Advancing in skills while doing AMIT (Assistant Manager In Training) tasks.
- Coremark Ordering & Receiving
- Lottery including refilling lottery kiosk machine, recording the bin number sales & collecting/counting cash from cash box.
- Counting/recording/collecting money from change safe.
- Entering in info on PDI
- Manager shift sheet
- Entering in merchandise receiving, transfers & audits.
- Daily cleaning tasks
Patient Care Partner
Lehigh Valley Hospital and Health Network
09.2023 - 01.2024
- Monitored vital signs, recorded accurate patient data, and reported changes in condition to the appropriate healthcare professionals for prompt intervention.
- Delivered exceptional customer service by addressing patient needs promptly and courteously throughout their visit or stay at the facility.
- Fostered a supportive team environment by consistently offering assistance and encouragement to colleagues during challenging situations.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Performed routine nursing procedures such as wound dressing changes, catheter care, and blood glucose monitoring under the supervision of a registered nurse or physician.
- Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
- Recognized potential emergencies through vigilant observation of subtle changes in patient conditions, initiating rapid response measures when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities on EPIC.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Draw bloodwork/cultures.
- 1:1 observation & care.
- Setup new beds for new patient arrivals including bed alarms and turn care
Retail Sales Associate/Administrative Office Assistant
Arrow Master Pools
03.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Find parts.
- Run water tests using manual system & disk system.
- When closing store, close out the cash til and count. While doing so filling out the close out til sheet.
- Cleaning including dusting, mopping, vacuuming, wiping down tables and taking out the trash.
- Carrying chemicals (pool products) weighing anywhere from 40lb-100lb to customers vehicles or
restocking store. - When working in the office, make phone calls to customers to confirm maintenance or service calls.
- Email maintenance or service calls to customers.
- Using spreadsheet make routes for the maintenance/service guys.
- Filing & pulling files.
- Put together service, maintenance, winter watch or winterization folders.
Warehouse Clerk/Administration Assistant
Merit Logistics/Aldi Distribution Center
03.2019 - 02.2023
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Use Google sheets to log driver information into database.
- Call any on the side drivers to doors to dock into.
- Use the radio/telephone to communicate with the warehouse/team leads/supervisors.
- Use relay system to enter in truck driver information for payment and receipts.
Office Assistant/Recepionist
JAS Wholesale & Supply
03.2018 - 09.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Retrieve customer orders and/or fix mistakes from what they ordered.
- Enter orders into quick books database.
- Charge customers for their orders on heartland portal.
- File payments that have been paid and put into quick books.
Stock Associate/Sales Associate
Office Depot Office Max
12.2017 - 03.2018
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Stocked inventory in correct category isles by pod number.
- Breakdown and put up new endcap fixtures.
- Pricing/Markdowns.
Stock/Receiving
Bon-Ton
08.2016 - 12.2016
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
- Unload freight.
- Price markdowns.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Fill orders for E-commerce.
Education
High School Diploma -
Penn Foster High School
Scranton, PA07-2020
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Critical thinking
- Shipping and receiving
- Adaptability and flexibility
- Money handling
- Decision-making
- Relationship building
- Microsoft Excel
- Computer proficiency
- Data entry
- Medical terminology
- Client relations
- Documentation
- Shipping procedures
- Microsoft outlook
- Data collection
- Staff training
- Payment processing
- Administrative support
- Paperwork processing
- Filing
- Recordkeeping strengths
Timeline
Lead CSR
Top Star Express
03.2024 - Current
Patient Care Partner
Lehigh Valley Hospital and Health Network
09.2023 - 01.2024
Retail Sales Associate/Administrative Office Assistant
Arrow Master Pools
03.2023 - 08.2023
Warehouse Clerk/Administration Assistant
Merit Logistics/Aldi Distribution Center
03.2019 - 02.2023
Office Assistant/Recepionist
JAS Wholesale & Supply
03.2018 - 09.2018
Stock Associate/Sales Associate
Office Depot Office Max
12.2017 - 03.2018
Stock/Receiving
Bon-Ton
08.2016 - 12.2016
High School Diploma -
Penn Foster High School
Similar Profiles
Matthew A ShannonMatthew A Shannon
Customer Service Representative at Top Star ExpressCustomer Service Representative at Top Star Express
Harkirat SohalHarkirat Sohal
Truck Driver at Top StarTruck Driver at Top Star
Wesley MurrayWesley Murray
Store Manager at Top Star ExxonMobilStore Manager at Top Star ExxonMobil