Summary
Overview
Work History
Timeline
Generic

Jennifer Byrne

Perkasie, PA

Summary

I have have been with a Heating/Oil/AC company for over 15 years as a customer service representative and team leader, along with helping with administrative tasks.



Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

HOP Energy
02.2018 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Timeline

Customer Service Lead

HOP Energy
02.2018 - Current

Similar Profiles

CREATE PROFILE
Jennifer Byrne