Jennifer Cahn
Malvern
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Pre-Load Supervisor
UPS
04.2022 - Current
- Actively participated in weekly team meetings, contributing ideas and insights to continually improve departmental performance and communication across the organization.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Enhanced team performance by setting clear expectations and providing constructive feedback.
- Reinforced safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
- Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
Crew Member
Trader Joe's
10.2007 - 02.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Customer Service/Cashier
Superfresh, Inc.
08.2002 - 02.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
West Windsor Plainsboro HS South
West Windsor, NJ06.2003
Skills
- Employee engagement
- Load planning
- Positive attitude
- Problem-solving
- Time management
- Teamwork and collaboration
Timeline
Pre-Load Supervisor
UPS
04.2022 - Current
Crew Member
Trader Joe's
10.2007 - 02.2022
Customer Service/Cashier
Superfresh, Inc.
08.2002 - 02.2007
High School Diploma -
West Windsor Plainsboro HS South
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