Jennifer Camp
Kittanning,PA
Summary
Professional with strong expertise in pharmacy services and track record of delivering impactful results. Skilled in medication management, patient consultation, and regulatory compliance. Strong focus on team collaboration, flexibility with changing needs, and consistently achieving outcomes. Reliable and adept at building productive relationships with colleagues and clients.
Experienced with customer service and pharmacy operations. Utilizes proficiency in medication handling and patient support to enhance service quality. Knowledge of regulatory compliance and pharmaceutical best practices.
Overview
5
5
years of professional experience
Work History
Pharmacy Service Representative Supervisor
CVS Specialty Pharmacy
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated verification and handling of over 100 calls daily with high touch prescriptions in high-volume specialty pharmacy environment.
Pharmacy Service Representative
CVS Health
05.2021 - 11.2021
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated with healthcare providers to verify prescription accuracy, preventing potential medication errors or adverse reactions in patients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.
Customer Service Representative
BLACKBURN'S PHYSICIANS PHARMACY
03.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Health Care Administration
Capella University
Minneapolis06.2027
Bachelor's - History
California University of Pennsylvania
California, PA05.2015
High school in GED -
Leechburg Area High School
Leechburg, PA06.2011
Skills
- Prescription processing
- Patient confidentiality
- Medication dispensing
- Insurance verification
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Languages
English
Native or Bilingual
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Pharmacy Service Representative Supervisor
CVS Specialty Pharmacy
11.2021 - Current
Pharmacy Service Representative
CVS Health
05.2021 - 11.2021
Customer Service Representative
BLACKBURN'S PHYSICIANS PHARMACY
03.2020 - 04.2021
Bachelor of Science - Health Care Administration
Capella University
Bachelor's - History
California University of Pennsylvania
High school in GED -
Leechburg Area High School
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