Jennifer Cassidy
Shippensburg
Summary
Highly organized and detail-oriented Office Manager with 18 years of experience overseeing administrative operations and ensuring smooth day-to-day office functions. Skilled in managing office resources, coordinating schedules, handling correspondence, and maintaining effective communication between departments. Proven ability to streamline processes, improve efficiency, and provide excellent customer service. Adept at multitasking, managing office supplies, and supervising teams to maintain a productive work environment. Seeking to contribute expertise in office administration and operations to a dynamic organization.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
McElwee Butchering LLC
Newville
06.2023 - Current
- Managed day-to-day office operations, ensuring smooth and efficient workflow in a fast-paced butcher shop environment.
- Handled customer inquiries via phone, email, and in-person, providing exceptional customer service and resolving issues promptly.
- Processed customer orders and maintained accurate records of inventory, including managing stock levels and ordering supplies.
- Prepared and maintained financial records, including invoices, purchase orders, and payment tracking.
- Assisted in scheduling staff shifts, ensuring adequate coverage for peak hours and special events.
- Coordinated deliveries and shipments, ensuring timely arrival of supplies and meat products.
- Managed the shop's filing system, both physical and electronic, ensuring proper documentation and record-keeping.
- Supported the owner and managers with administrative tasks, including maintaining compliance with health and safety regulations.
- Assisted in marketing efforts, including promoting special offers and seasonal promotions through social media and in-store displays.
Customer Service Representative
F&M Trust
Newville
01.2020 - 06.2023
- Processed customer transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
- Assisted customers in opening and closing accounts, providing account details and explaining banking products and services.
- Verified customer identification and ensured compliance with bank policies and regulations.
- Balanced cash drawer and ensured proper cash handling, minimizing discrepancies.
- Provided excellent customer service by addressing inquiries, resolving issues, and offering banking solutions to meet customers' needs.
- Promoted and cross-sold bank products such as savings accounts, loans, and credit cards.
- Maintained confidentiality of customer information and adhered to bank security protocols.
- Assisted with cash balancing and end-of-day reconciliation procedures.
Office Manager
Mt Holly Beverage
Mount Holly
10.2007 - 11.2019
- Process and manage incoming orders from clients, ensuring accuracy and timeliness of deliveries.
- Maintain and update inventory records to reflect stock levels and product availability.
- Handle customer inquiries via phone, email, and in-person, addressing any questions or concerns about products and deliveries.
- Prepare and process invoices, ensuring they are accurate and issued in a timely manner.
- Collaborate with the sales team to track orders and monitor sales performance.
- Assist with managing accounts payable and receivable to ensure proper billing and payment cycles.
- Support warehouse operations by coordinating deliveries and ensuring timely communication with drivers.
- Maintain office organization and file documentation in accordance with company policies.
Education
High School Diploma -
Trinity High School
Camp Hill, PA06-2003
Some College (No Degree) - Psychology
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Organizational Skills: Ability to manage and prioritize multiple tasks and deadlines efficiently
- Communication Skills: Strong verbal and written communication skills for interacting with staff, clients, and vendors
- Time Management: Effectively managing time and meeting deadlines without compromising quality
- Attention to Detail: Ensuring all tasks are completed accurately and thoroughly
- Microsoft Office Suite Proficiency: Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook for document creation, data management, and email correspondence
- Data Entry and File Management: Maintaining organized physical and digital filing systems, along with accurate data entry
- Problem-Solving: Ability to handle unexpected issues or challenges with minimal supervision
- Customer Service: Assisting visitors and addressing inquiries with professionalism and courtesy
- Bookkeeping and Financial Management: Basic knowledge of managing office budgets, invoicing, and financial records
- Multitasking: Capable of handling several responsibilities at once, such as phone calls, emails, and meeting arrangements
- Team Collaboration: Working effectively with other team members and departments to support organizational goals
- Confidentiality: Maintaining the privacy of sensitive company information and client data
- Office Equipment Management: Knowledge of office equipment such as copiers, fax machines, and phone systems
Timeline
Office Administrative Assistant
McElwee Butchering LLC
06.2023 - Current
Customer Service Representative
F&M Trust
01.2020 - 06.2023
Office Manager
Mt Holly Beverage
10.2007 - 11.2019
High School Diploma -
Trinity High School
Some College (No Degree) - Psychology
Shippensburg University of Pennsylvania