- Proud member of Vocal Harmonix, a women's Acapella chorus, and Sweet Adeline's International
- Crafting and DIY Projects
- Reading
- Rugby
JENNIFER CRIST
Lancaster
Summary
Business operations professional skilled in streamlining processes and enhancing operational efficiency. Strong focus on team collaboration and achieving tangible results. Reliable and adaptable with expertise in project management, process improvement, and strategic planning. Known for problem-solving abilities and proactive approach to evolving business needs.
Overview
30
30
years of professional experience
Work History
Business Operations Specialist
BeBalanced Natural Hormone Weight Loss
08.2022 - Current
- Oversee weekly product distribution to 24 franchise locations.
- Cultivate positive relationships with vendors, maintaining accurate inventory levels.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Manage Magento e-commerce platform for 24 individual storefronts while collaborating with Adobe certified e-commerce vendor to ensure stability and security of the site.
- Provide direct support to franchisees to make sure all systems are functional to bring about an efficient workflow in their centers.
- Responsible for the day-to-day operation of the corporate office.
- Provide comprehensive training to incoming franchise owners.
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
Customer Success Manager
Zenoti
10.2021 - 08.2022
- Provided proactive guidance to customers on best practices for utilizing the company's products to achieve their business goals.
- Conducted regular business reviews with clients to assess performance metrics, identify areas for improvement, and present recommendations for optimization.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Franchise Operations Coordinator
BeBalanced Hormone Weight Loss Centers
01.2016 - 09.2021
- Specializing in providing high level support to existing and onboarding franchisees while developing systems and procedures to improve customer experience for both our franchisees and their clients
- Develop training for systems and procedures used during the day-to-day operation of a franchise unit
- Manage the development and launch of franchisee ecommerce sites, providing training and ongoing support to ensure franchisee success
- Troubleshoot emergent issues that may have an impact of the daily functioning of a franchise unit as they arise
- Complete weekly, monthly, and quarterly reporting to track progress towards organizational goals
Records Analyst
Wellspan Ephrata Community Hospital
01.2008 - 01.2016
- Facilitated proper processing for release of information to other health care providers to ensure continuity of care for mutual patients
- Verified and organized content of patient records for transferring into electronic medical record while maintaining data integrity
- Managed incoming inquiries and direct insurance companies, care providers, and patients to appropriate departments
Softlines Sales Associate
Target
03.2007 - 01.2008
- Maintained visually appealing displays of merchandise
- Operated switchboard for all incoming calls to retail location
- Provided thorough and efficient customer service directly to the consumer
Director of Medical Records
Berks County Home
07.1995 - 01.2000
- Managed all aspects of medical records for 700+ bed long term care facility
- Ensured compliance with state and federal regulations for timely completion of required documentation through regular chart audits and record analysis, while achieving continual quality improvement as measured by key performance indicators
- Supervised a team of 19 Unit Secretaries by delegating daily job assignments in a dynamic environment, capitalizing on each team member’s strengths
- Chaired Forms Committee in charge of developing and approving new forms to best meet the changing needs of documentation standards
Education
Bachelor’s - Health Information Management
University of Pittsburgh
Pittsburgh, PA04-1995
Skills
- Communication
- Teamwork
- Problem-solving
- Time management
- Critical thinking
- Decision-making
- Multitasking
- Resourcefulness
- Microsoft Office
- Excel
- Google Drive Suite
- Google Workspace Team
- Zoom
- Zenoti
Professional Development
Insane Productivity, BeBalanced Hormone Weight Loss Centers, Lancaster, PA, Spring 2021
Interests
Timeline
Business Operations Specialist
BeBalanced Natural Hormone Weight Loss
08.2022 - Current
Customer Success Manager
Zenoti
10.2021 - 08.2022
Franchise Operations Coordinator
BeBalanced Hormone Weight Loss Centers
01.2016 - 09.2021
Records Analyst
Wellspan Ephrata Community Hospital
01.2008 - 01.2016
Softlines Sales Associate
Target
03.2007 - 01.2008
Director of Medical Records
Berks County Home
07.1995 - 01.2000
Bachelor’s - Health Information Management
University of Pittsburgh
Similar Profiles
Kelly RickenbachKelly Rickenbach
Manager / Health Wellness Lifestyle Coach at BeBalanced Natural Weight Loss CenterManager / Health Wellness Lifestyle Coach at BeBalanced Natural Weight Loss Center
Heather ComeensHeather Comeens
Operations Manager at Nuviva Medical Weight LossOperations Manager at Nuviva Medical Weight Loss
Emily GaskinEmily Gaskin
Medical Receptionist at Quick Start Medical Weight LossMedical Receptionist at Quick Start Medical Weight Loss