Jennifer DeWitt
Lititz,PA
Summary
Expert in customer service and data entry, consistently delivering results beyond expectations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and offering strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent
JM Lapp Plumbing and Heating
2022.03 - Current
- Helping of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrates high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addresses customer account discrepancies and concerns.
- Manages approximately 50 incoming calls, emails and text messages per day from customers.
Patient Reception
Optometric Associates
2021.10 - 2022.03
- Demonstrated customer service excellence including phone management in a high call environment.
- Performed office duties and support.
- Patient welcoming, check-in and checkout responsibilities.
- Processed ingoing and outgoing mail/packages.
- Product Inventory.
Certified Medical Administrative Assistant
Dermatology Associates Of Lancaster, LTD
2020.03 - 2021.10
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Developed and managed accurate and confidential patient records.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Assisted doctors with surgeries and non-invasive procedures.
Certified Medical Administrative Assistant
Wellspan
2017.05 - 3 2020
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Certified Medical Administrative Assistant
OBGYN Of Lancaster
2014.10 - 2017.05
- Organize work load to manage priorities.
- Highly Skilled in coordinating medical schedules, answering phones and preparing agendas for doctors and staff.
- Coordinate inventory orders and office supplies.
- Monitored vital signs, such as blood pressure, height, and weight.
- Respond appropriately to physical, emotional and developmental needs of patients.
- Maintain accurate records of patient care, condition, progress and concerns.
- Obtain information about clients’ medical history, drug history, complaints and allergies.
Certified Lead Medical Administrative Assistant
Dermatology Associates Of Lancaster, LTD
2005.12 - 2014.10
- Assisted doctors with surgeries and non-invasive procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected biopsies and other laboratory specimens and prepared them for lab testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, scheduling appointments, and returning patient calls.
- Performed monthly inventory and maintained office and medical supply counts.
- Organized work load to manage priorities.
Education
Associates Degree - Medical Administrative Assistant
Consolidated School Of Business
2124 Ambassador Dr., Lancaster, PA 176032006
High School Diploma - undefined
Warwick High School
301 W. Orange Street, Lititz, PA 175432003
Skills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Data Entry
- Organized
- Self-motivated
- Able to learn new skills and follow instructions
- Team Player
Certification
Formerly Certified - Medical Assistant-National Center for Competency Testing
Timeline
Customer Service Agent
JM Lapp Plumbing and Heating
2022.03 - Current
Patient Reception
Optometric Associates
2021.10 - 2022.03
Certified Medical Administrative Assistant
Dermatology Associates Of Lancaster, LTD
2020.03 - 2021.10
Certified Medical Administrative Assistant
Wellspan
2017.05 - 3 2020
Certified Medical Administrative Assistant
OBGYN Of Lancaster
2014.10 - 2017.05
Certified Lead Medical Administrative Assistant
Dermatology Associates Of Lancaster, LTD
2005.12 - 2014.10
Associates Degree - Medical Administrative Assistant
Consolidated School Of Business
High School Diploma - undefined
Warwick High School
Formerly Certified - Medical Assistant-National Center for Competency Testing
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