Organized and dedicated office manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Medical Assistant/Office Manager
Dr. Suzana Stepanek
01.2021 - Current
Supported clinical staff by preparing examination rooms and ensuring necessary equipment was available.
Assisted in patient intake processes, including updating medical records and verifying insurance information.
Communicated effectively with patients to gather medical histories and address concerns about procedures.
Scheduled patient appointments, optimizing clinic flow and minimizing wait times for better service delivery.
Maintained cleanliness and organization of medical supplies to enhance operational efficiency in the clinic environment.
Collaborated with team members to streamline administrative tasks, improving overall patient care experience.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Family Advocate
Westmoreland Community Action
07.2020 - 05.2021
Facilitated access to community resources for families in need, enhancing support systems.
Developed and implemented individualized service plans, ensuring tailored assistance for diverse family situations.
Collaborated with social services and educational institutions to coordinate comprehensive support programs.
Conducted needs assessments to identify barriers faced by families, driving targeted interventions.
Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
Social Services Director
Bethlen Home
08.2019 - 03.2020
Coordinated multidisciplinary teams to assess resident needs and develop tailored intervention plans.
Facilitated staff training sessions to improve service delivery and compliance with regulations.
Referred families to DME companies, step-down facilities, long-term care, legal resources, and home health agencies.
Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
Conducted regular resident evaluations to ensure continuous improvement and effectiveness in service provision.
Assisted in the discharge planning and process for residents in the skilled nursing program.
Counseled residents on social, emotional/mental and physical issues.
Dietary Cook/Dietary Aide
Bethlen Home
03.2009 - 08.2019
Prepared nutritious meals following dietary guidelines and special dietary needs.
Managed inventory levels, ensuring adequate stock of ingredients while minimizing waste.
Trained new staff on food safety protocols and cooking techniques to maintain quality standards.
Coordinated with nutritionists to create meal plans tailored to individual health requirements.
Maintained compliance with health regulations, conducting regular inspections of kitchen facilities and equipment.
Fostered teamwork among kitchen staff, promoting a collaborative environment that improved overall morale and efficiency.
Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
Counseling Intern/Substitute Teacher
Eastern Westmoreland Career and Technology Center
01.2015 - 05.2018
Facilitated individual and group counseling sessions, promoting emotional well-being and personal growth.
Collaborated with supervisors to develop treatment plans tailored to student needs and goals.
Conducted assessments to identify student issues, providing insights for effective intervention strategies.
Maintained accurate documentation of student progress and treatment outcomes in compliance with regulations.
Counseled students to help understand and overcome personal, social and behavioral problems.
Provided career counseling to young adults, assisting them in navigating career choices and transitions with confidence.
Collaborated with other professionals to coordinate comprehensive care and education for students.
Assisted in the planning and execution of school functions such as Field trips, Career-Days, Open Houses, Step-Up Days etc.