Jennifer Dorazio
Ligonier
Summary
Organized and dedicated office manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Medical Assistant/Office Manager
Dr. Suzana Stepanek
01.2021 - Current
- Supported clinical staff by preparing examination rooms and ensuring necessary equipment was available.
- Assisted in patient intake processes, including updating medical records and verifying insurance information.
- Communicated effectively with patients to gather medical histories and address concerns about procedures.
- Scheduled patient appointments, optimizing clinic flow and minimizing wait times for better service delivery.
- Maintained cleanliness and organization of medical supplies to enhance operational efficiency in the clinic environment.
- Collaborated with team members to streamline administrative tasks, improving overall patient care experience.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Family Advocate
Westmoreland Community Action
07.2020 - 05.2021
- Facilitated access to community resources for families in need, enhancing support systems.
- Developed and implemented individualized service plans, ensuring tailored assistance for diverse family situations.
- Collaborated with social services and educational institutions to coordinate comprehensive support programs.
- Conducted needs assessments to identify barriers faced by families, driving targeted interventions.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
Social Services Director
Bethlen Home
08.2019 - 03.2020
- Coordinated multidisciplinary teams to assess resident needs and develop tailored intervention plans.
- Facilitated staff training sessions to improve service delivery and compliance with regulations.
- Referred families to DME companies, step-down facilities, long-term care, legal resources, and home health agencies.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Conducted regular resident evaluations to ensure continuous improvement and effectiveness in service provision.
- Assisted in the discharge planning and process for residents in the skilled nursing program.
- Counseled residents on social, emotional/mental and physical issues.
Dietary Cook/Dietary Aide
Bethlen Home
03.2009 - 08.2019
- Prepared nutritious meals following dietary guidelines and special dietary needs.
- Managed inventory levels, ensuring adequate stock of ingredients while minimizing waste.
- Trained new staff on food safety protocols and cooking techniques to maintain quality standards.
- Coordinated with nutritionists to create meal plans tailored to individual health requirements.
- Maintained compliance with health regulations, conducting regular inspections of kitchen facilities and equipment.
- Fostered teamwork among kitchen staff, promoting a collaborative environment that improved overall morale and efficiency.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
Counseling Intern/Substitute Teacher
Eastern Westmoreland Career and Technology Center
01.2015 - 05.2018
- Facilitated individual and group counseling sessions, promoting emotional well-being and personal growth.
- Collaborated with supervisors to develop treatment plans tailored to student needs and goals.
- Conducted assessments to identify student issues, providing insights for effective intervention strategies.
- Maintained accurate documentation of student progress and treatment outcomes in compliance with regulations.
- Counseled students to help understand and overcome personal, social and behavioral problems.
- Provided career counseling to young adults, assisting them in navigating career choices and transitions with confidence.
- Collaborated with other professionals to coordinate comprehensive care and education for students.
- Assisted in the planning and execution of school functions such as Field trips, Career-Days, Open Houses, Step-Up Days etc.
Education
Master of Science - School Counseling
Saint Vincent College
Latrobe, PA12-2017
Bachelor of Arts - History
Saint Vincent College
Latrobe, PA05-2010
Skills
- Reliable team player
- Computer Skills/Knowledge
- Critical thinking
- Growth mindset
- Organizational skills
- Scheduling and calendar management
- Administrative support
- Document management
- Relationship building
- Mail handling
- Staff management
- Documentation expertise
Timeline
Medical Assistant/Office Manager
Dr. Suzana Stepanek
01.2021 - Current
Family Advocate
Westmoreland Community Action
07.2020 - 05.2021
Social Services Director
Bethlen Home
08.2019 - 03.2020
Counseling Intern/Substitute Teacher
Eastern Westmoreland Career and Technology Center
01.2015 - 05.2018
Dietary Cook/Dietary Aide
Bethlen Home
03.2009 - 08.2019
Master of Science - School Counseling
Saint Vincent College
Bachelor of Arts - History
Saint Vincent College