Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Dorazio

Ligonier

Summary

Organized and dedicated office manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Medical Assistant/Office Manager

Dr. Suzana Stepanek
01.2021 - Current
  • Supported clinical staff by preparing examination rooms and ensuring necessary equipment was available.
  • Assisted in patient intake processes, including updating medical records and verifying insurance information.
  • Communicated effectively with patients to gather medical histories and address concerns about procedures.
  • Scheduled patient appointments, optimizing clinic flow and minimizing wait times for better service delivery.
  • Maintained cleanliness and organization of medical supplies to enhance operational efficiency in the clinic environment.
  • Collaborated with team members to streamline administrative tasks, improving overall patient care experience.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Family Advocate

Westmoreland Community Action
07.2020 - 05.2021
  • Facilitated access to community resources for families in need, enhancing support systems.
  • Developed and implemented individualized service plans, ensuring tailored assistance for diverse family situations.
  • Collaborated with social services and educational institutions to coordinate comprehensive support programs.
  • Conducted needs assessments to identify barriers faced by families, driving targeted interventions.
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.

Social Services Director

Bethlen Home
08.2019 - 03.2020
  • Coordinated multidisciplinary teams to assess resident needs and develop tailored intervention plans.
  • Facilitated staff training sessions to improve service delivery and compliance with regulations.
  • Referred families to DME companies, step-down facilities, long-term care, legal resources, and home health agencies.
  • Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
  • Conducted regular resident evaluations to ensure continuous improvement and effectiveness in service provision.
  • Assisted in the discharge planning and process for residents in the skilled nursing program.
  • Counseled residents on social, emotional/mental and physical issues.

Dietary Cook/Dietary Aide

Bethlen Home
03.2009 - 08.2019
  • Prepared nutritious meals following dietary guidelines and special dietary needs.
  • Managed inventory levels, ensuring adequate stock of ingredients while minimizing waste.
  • Trained new staff on food safety protocols and cooking techniques to maintain quality standards.
  • Coordinated with nutritionists to create meal plans tailored to individual health requirements.
  • Maintained compliance with health regulations, conducting regular inspections of kitchen facilities and equipment.
  • Fostered teamwork among kitchen staff, promoting a collaborative environment that improved overall morale and efficiency.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.

Counseling Intern/Substitute Teacher

Eastern Westmoreland Career and Technology Center
01.2015 - 05.2018
  • Facilitated individual and group counseling sessions, promoting emotional well-being and personal growth.
  • Collaborated with supervisors to develop treatment plans tailored to student needs and goals.
  • Conducted assessments to identify student issues, providing insights for effective intervention strategies.
  • Maintained accurate documentation of student progress and treatment outcomes in compliance with regulations.
  • Counseled students to help understand and overcome personal, social and behavioral problems.
  • Provided career counseling to young adults, assisting them in navigating career choices and transitions with confidence.
  • Collaborated with other professionals to coordinate comprehensive care and education for students.
  • Assisted in the planning and execution of school functions such as Field trips, Career-Days, Open Houses, Step-Up Days etc.

Education

Master of Science - School Counseling

Saint Vincent College
Latrobe, PA
12-2017

Bachelor of Arts - History

Saint Vincent College
Latrobe, PA
05-2010

Skills

  • Reliable team player
  • Computer Skills/Knowledge
  • Critical thinking
  • Growth mindset
  • Organizational skills
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Relationship building
  • Mail handling
  • Staff management
  • Documentation expertise

Timeline

Medical Assistant/Office Manager

Dr. Suzana Stepanek
01.2021 - Current

Family Advocate

Westmoreland Community Action
07.2020 - 05.2021

Social Services Director

Bethlen Home
08.2019 - 03.2020

Counseling Intern/Substitute Teacher

Eastern Westmoreland Career and Technology Center
01.2015 - 05.2018

Dietary Cook/Dietary Aide

Bethlen Home
03.2009 - 08.2019

Master of Science - School Counseling

Saint Vincent College

Bachelor of Arts - History

Saint Vincent College
Jennifer Dorazio