JENNIFER FIUMARA
PITTSBURGH
Summary
Dynamic and dedicated professional committed to driving team success through a strong work ethic, meticulous attention to detail, and exceptional organizational abilities. Possesses a solid understanding of new tasks and has received comprehensive training across various roles. Eager to embrace opportunities for learning and growth, with a passion for excelling in diverse environments. Prepared to leverage skills and enthusiasm to make a meaningful impact within any organization.
Overview
10
10
years of professional experience
Work History
Advanced Patient Care Technician
UPMC
04.2020 - 01.2026
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to patients in hospital facility.
- Monitored patient vital signs, lab results and other indicators of health.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to treat patients.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Customer Service
DON CAMPITI'S PIZZERIA
05.2019 - 04.2020
- Engaged with customers to understand and resolve issues and answer product questions.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
- Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized.
- Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes.
- Closely followed recipes to give customers consistent quality and positive experiences with each visit.
- Cooked, arranged, and presented high-quality food in a timely fashion while following standardized protocols.
- Took and completed fast food orders of customers in a timely manner.
- Cleaned and organized all kitchen workstations and storage areas before and after cooking.
- Received orders at the counter or from kiosks and conducted transactions with customers.
- Collaborated with customer service team to achieve seamless customer experience.
- Monitored tables for guest needs to identify customer service opportunities.
Hostess/Cashier/Busser
BUCA DI BEPPO ITALIAN RESTAURANT
05.2017 - 05.2019
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Met needs of guests by listening to special requests and accommodating them accordingly.
- Answered the phone to take delivery or pickup orders from callers.
- Used the POS system to process credit card and cash transactions.
- Informed guests about daily specials, new dishes, and changes in the menu.
- Seated guests, accounting for special requests and available seating.
- Observed the dining room to monitor guest satisfaction and provided assistance when needed.
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Kept dining and serving areas presentable and well-stocked to meet any guest need.
- Worked well with kitchen, management and serving staff to coordinate efficient service.
- Made guests feel welcome and happy even during busy periods with long wait times.
- Helped restaurant team by serving food, refilling beverages and bussing tables between customers.
- Trained new team members in the policies of the establishment, all menu items and strategies to successfully perform every task.
- Closed out daily cash register, counted totals and independently resolved any discrepancy.
- Continuously classified and filed records to keep the system efficient and all information organized.
Sandwich Artist
SUBWAY®Restaurants
06.2016 - 04.2017
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies.
- Adjusted food preparation to account for special dietary requirements like food allergies.
- Prepared drinks for customers, including brewing coffee and tea on a regular basis.
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Took orders and processed payments for dine-in, carry-out and drive-thru customers.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets.
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
Carrick High School
Pittsburgh, PA01.2018
Skills
- Strong verbal and written communication
- Analytical problem solving
- Effective group collaboration
- Flexibility in new environments
- Quick to adapt and learn
- Timely task execution
- Analytical reasoning skills
- Strong attention to detail
- Service-oriented communication skills
- CPR certification
- Effective data organization
- Skilled in time management planning
- Proficient in Microsoft Word, Excel, and Google Docs
- Effective email and phone communication
- HIPAA regulations adherence
Timeline
Advanced Patient Care Technician
UPMC
04.2020 - 01.2026
Customer Service
DON CAMPITI'S PIZZERIA
05.2019 - 04.2020
Hostess/Cashier/Busser
BUCA DI BEPPO ITALIAN RESTAURANT
05.2017 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
06.2016 - 04.2017
High School Diploma -
Carrick High School