Jennifer Franchick
Bridgeville
Summary
To obtain a position in fraud investigations and management. I have always had a passion for investigations and would love to bring my skills in fraud protection. I have 7 years of Retail Branch experience as well as 9 years of investigations experience. I have a total of 15 years of management experience. Seasoned Compliance Investigator with background in ensuring regulatory adherence in diverse sectors. Strengths include comprehensive understanding of compliance laws and regulations, adept at conducting thorough investigations and drafting detailed reports. Proven ability to develop effective compliance programs that have positively impacted previous workplaces.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deposit Fraud Manager. Fraud Competency Center Specialist Sr.
PNC Bank
02.2023 - Current
- Manages a team of 15 deposit fraud investigators
- Responsible for maintaining SLA requirements for SAR filings
- Universal Fraud Investigations and early detection of suspicious activity (cyber, debit card, check, deposit fraud, credit card) and training for 300+ department of investigators
- REID Training certified- Utilized for customer interviewing, employee interviewing
- Expert level in: Mainframe, Genesis, EDGE, XNET, teller logs, WebView, Microsoft Word, PowerPoint, Vizio, Excel, Mantas, Mantas 8.12 (AML), Actimize, SharePoint, Jira, Vid-Center, VERINT (Call recordings)
- Expert level in SAR writing and reporting to FinCEN
- Performs technical writing responsibilities within Fraud Operations
- (SharePoint Announcements, Quick Reference Guides, Standard Guidelines, FinCEN Advisories, Monthly Newsletter, etc.)
- Serves as a project manager by overseeing assignments and ensuring all tasks are completed by required deadlines
- Utilizes critical thinking to brainstorm and recommend process improvement of operational exposures
- Meeting facilitation (establishing agendas, maintaining meeting minutes, mediation of the group, etc.)
- Strives to be a Financial Crimes Subject Matter Expert (SME)
- (Anti Money Laundering, Fraud, Office of Foreign Assets Control, Bank Secrecy Act, etc.)
- Serves as liaison between Fraud Operations and other business partners
- Expert knowledge of PNC’s code of conduct and ethics policies which include laws, rules, regulations, and behaviors, to determine ethical behaviors
Detection and Investigating Staff Manager. EFR – Investigations
PNC Bank
01.2021 - 02.2023
- Leads, manages, and supervises a team of investigators
- Coordinates the day-to-day functions of the staff’s operational and investigatory processes
- Monitors, assigns, and ensures equal workload distribution to staff
- Reviews and monitors escalated investigations
- Takes action to drive change and encourage innovation
- Builds and promotes an inclusive environment for all through ongoing conversations with the team, to seek out diverse opinions and innovative ideas
- Takes personal ownership to deliver results by ensuring staff is meeting their established performance goals
- {Productivity, Quality, Service Level Agreements (SLAs), etc.}
- Actively engages in unit assignments by delivering finished quality products and meeting project deadlines
- Faces difficult issues and conversations head-on and supports others in doing the same
- Peer-to-peer mentorship
- Provides oversight of recruiting, onboarding, and training future employees
Detection and Investigations Debit Card Fraud. EFR – Investigations
PNC Bank
10.2019 - 01.2021
- Performs an enhanced holistic review and investigates complex fraud incidents
- Coordinates with external service partners to include but not limited to local, state, and federal law enforcement agencies, other financial institutions, etc
- Utilizes critical thinking to brainstorm and recommend process improvement suggestions
- Escalates executive level summaries
- Communicates timely with internal lines of business pertaining to fraud matters
- Strives to be a Subject Matter Expert (SME) and remain current on industry trends and knowledge
- Takes personal ownership to meet their established performance goals
Debit Card Fraud Staff Manager Reg E.
PNC Bank
Pittsburgh
09.2016 - 10.2019
- Manages a team of 10-12 analysts surrounding debit card fraud investigations
- Utilize systems including DSS/TRIPS for case management
- Provided data analytics analysis surrounding incoming debit card dispute activity as well as data analytics surrounding the acquirer process
Retail Branch Manager.
PNC Bank
South Fayette
06.2012 - 09.2016
- Lead effective change thru trainings, and assisted building engaged teams for all branches
- Increased overall P&L in the branch by developing specific action plans for the branch, and for every employee
- Trained in CFO, business banking loans, business banking KYC & business accounts
Branch Sales and Service Associate. Teller.
PNC Bank
Bridgeville
08.2009 - 06.2012
- Made the schedule for all branch staff utilizing Impact 360
- Developed new employees to achieve success for them as well as for customers by facilitate coaching conversations on the teller line and on the platform
Retail Store Manager.
Family Video
Flossmoor
01.2003 - 08.2009
- Management of ten employees including scheduling, training, and customer service
- Inventory management
Education
Bachelor of Science - Business Administration
Robert Morris University
Moon Township, PASkills
- Management
- Mainframe
- Genesis
- EDGE
- XNET
- Teller logs
- WebView
- Microsoft Word
- PowerPoint
- Vizio
- Excel
- Mantas
- Mantas 812 (AML)
- Actimize
- SharePoint
- Jira
- Vid-Center
- VERINT (Call recordings)
- SAR writing
- Reporting to FinCEN
- Critical thinking
- Process improvement
- Financial Crimes Subject Matter Expert (SME)
- Anti Money Laundering
- Fraud
- Office of Foreign Assets Control
- Bank Secrecy Act
- PNC’s code of conduct
- Ethics policies
References
Available upon request.
Certification
- ACFE
- IFACI
Timeline
Deposit Fraud Manager. Fraud Competency Center Specialist Sr.
PNC Bank
02.2023 - Current
Detection and Investigating Staff Manager. EFR – Investigations
PNC Bank
01.2021 - 02.2023
Detection and Investigations Debit Card Fraud. EFR – Investigations
PNC Bank
10.2019 - 01.2021
Debit Card Fraud Staff Manager Reg E.
PNC Bank
09.2016 - 10.2019
Retail Branch Manager.
PNC Bank
06.2012 - 09.2016
Branch Sales and Service Associate. Teller.
PNC Bank
08.2009 - 06.2012
Retail Store Manager.
Family Video
01.2003 - 08.2009
Bachelor of Science - Business Administration
Robert Morris University
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