Jennifer Gerrity
Pittsburgh
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Store Manager
Pandora
Pittsburgh, PA
10.2024 - Current
- Analyzed sales data to identify trends, drive strategic initiatives, and improve overall revenue.
- Fostered a positive work environment through mentoring staff and promoting teamwork.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Hollister Co.
Scranton, PA
08.2019 - 05.2022
- Assumed responsibilities of the Store Manager when applicable
- Executing and leading floor sets
- Assisted with recruiting, interviewing and scheduling
- Creating sales goals for associates and myself to make monthly goals
- Resolved any customer issues to build loyalty
Beauty Supervisor
Victorias Secret
Scranton, PA
01.2016 - 08.2019
- Created sales goals for my team to help build up my department and brand and exceed monthly expectations
- Assisted in interviews and recruiting
- Collaborated with management on marketing strategies to increase sales and profit
- Money Management
- Inventory Management
- Building and executing floor sets
Department Head Manager
Cinemark
Moosic, PA
04.2013 - 06.2016
- Lead my own team and create goals to beat our LY numbers of sales.
- Conducted interviews and built a team
- Food and quality management
- Became SERV Safe Certified
- Money management
Education
Master's Degree - Retail Management
Marywood University
05.2016
Skills
- Training and mentoring
- Customer service management
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Shift scheduling
- Employee training
- Team motivation
- Recruiting and hiring
- Supply ordering
- Leadership development
Certification
Honor Society Delta Mu Delta
Timeline
Store Manager
Pandora
10.2024 - Current
Assistant Store Manager
Hollister Co.
08.2019 - 05.2022
Beauty Supervisor
Victorias Secret
01.2016 - 08.2019
Department Head Manager
Cinemark
04.2013 - 06.2016
Master's Degree - Retail Management
Marywood University