JENNIFER GONZALEZ-COLLADO
Allentown
Summary
Results-driven Account Manager specializing in client relationship management and strategic planning. Bilingual in Spanish and English, with strong skills in communication, negotiation, and problem-solving. Experienced in fostering client satisfaction and loyalty, maximizing repeat business opportunities, and developing effective risk management strategies. Proven ability to increase revenue and successfully manage a diverse client portfolio.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Ignosh Insurance and Risk Management
Emmaus
01.2023 - Current
- Managed portfolio of accounts with timely support and guidance, ensuring client needs were met effectively.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Resolved billing and service delivery issues to sustain and improve client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Oversaw new business development and customer servicing.
- Facilitated communication between account holders and departments to ensure clarity and efficiency.
- Conducted thorough account reviews for long-term clients to identify needs and enhance service offerings.
Claims Generalist
Progressive Casualty Insurance
Allentown
06.2022 - 12.2022
- Determine liability decision (who is at fault)
- Contacted all parties involved in claim to obtain recorded statements for accurate assessment
- Collaborated with attorneys to collect necessary information for case preparation.
- Scheduled appointment with auto body shop for damage estimates and repair coordination
- Coordinated rental vehicle arrangement with Enterprise to facilitate claimant's transportation needs
- Sent payments to applicable parties.
Account Manager
Ignosh Insurance And Risk Management
Whitehall
09.2017 - 06.2022
- Directed new business development and customer service initiatives, fostering client engagement
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Resolved billing and service delivery issues, enhancing client satisfaction
- Coordinated communication between account holders and departments to streamline service
- Conducted account reviews on our long term clients.
Senior Payroll Specialist
Paychex
Allentown
05.2015 - 09.2017
- Investigated payroll variances and employee claims, resolving discrepancies to maintain balanced financial records
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
- Calculated overtime, vacation, and sick hours to ensure accuracy in payroll processing database
- Uploaded and adjusted time records in system to ensure accurate payroll processing database
- Reviewed time records for employees to verify accuracy of information
- Ensured compliance with regulations, employment law, and tax code.
Education
Associate of Applied Science - Special Education
Lehigh Carbon Community College
PA01-2005
Skills
- Account Management
- Opportunity Identification
- Overcoming Objections
- Customer Service
- Team Training and Motivation
- Sales Strategies
- Microsoft Office
- Verbal and Written Communication
- Bilingual proficiency
- Team collaboration
Certification
- PA Notary
- Property and Casualty License
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Account Manager
Ignosh Insurance and Risk Management
01.2023 - Current
Claims Generalist
Progressive Casualty Insurance
06.2022 - 12.2022
Account Manager
Ignosh Insurance And Risk Management
09.2017 - 06.2022
Senior Payroll Specialist
Paychex
05.2015 - 09.2017
Associate of Applied Science - Special Education
Lehigh Carbon Community College