Summary
Overview
Work History
Education
Skills
Fitness Certifications
Timeline
Generic

Jennifer Gressley

East Greenville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Sr Product Mgmt & Development Business Analyst

PMA Companies
Blue Bell
05.2020 - Current
  • Provided technical support during user acceptance testing cycles.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Assisted in developing training materials for internal staff on new products or services.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Identified needs of customers promptly and efficiently.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Identified gaps between current state and desired future state operations.

Associate Underwriter

Nationwide
Harleysville
08.2005 - 05.2020
  • Communicated with agents and brokers regarding policy terms, conditions, coverage limits, premiums, renewals.
  • Reviewed and evaluated insurance applications to determine eligibility, risk factors, and other underwriting requirements.
  • Negotiated terms with prospective clients while ensuring compliance with organizational guidelines.
  • Ensured accuracy of documentation submitted by agents prior to policy issuance or renewal.
  • Evaluated client's loss history to determine premium rates for new policies or renewal of existing ones.
  • Compiled information for formal proposals.
  • Leveraged customers' history, industry, and demographic information to calculate renewal rates.
  • Conducted accurate and thorough risk selection with proper classification of insureds.
  • Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.

Education

High School Diploma -

Upper Perkiomen High School
Pennsburg, PA
06-2000

Skills

  • Process documentation
  • User acceptance testing
  • Training development
  • Test planning
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Strategic thinking
  • Multitasking and organization
  • Product development
  • Problem-solving
  • Verbal and written communication

Fitness Certifications

* Zumba: August 2020 to current

* Body Combat: January 2025

My own fitness journey has made me want to help people in their own fitness journey.  I want to give them the motivation, encouragement and support to let them know that it can be done while having a blast doing it.  

Timeline

Sr Product Mgmt & Development Business Analyst

PMA Companies
05.2020 - Current

Associate Underwriter

Nationwide
08.2005 - 05.2020

High School Diploma -

Upper Perkiomen High School

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Jennifer Gressley